Hello, I attempted to enroll in a class on the English app I found on Instagram yesterday, but I closed the window before completing the process. Despite not finalizing my enrollment, the full payment has been charged, and I have not received any email regarding any course. I would like to request the cancellation of this payment. Additionally, could you please provide me with the email address to which I should send my cancellation request? I appreciate your prompt attention to this matter. Thank you.
Dear Learner,Thank you for reaching out and bringing this to our attention. To resolve this issue, please send an email detailing your cancellation request, along with any relevant information, to support@promova.com. Our team will review your case and assist you promptly.If you have any other concerns or questions, feel free to let us know. We're here to help!