Based on my recent experience using the app the purchase tickets to a concert (which was not successful btw), it is evident that the backend is unable to cope with the volume of online traffic and the technical support had resorted to boot people from the queue by hard reset or treating the online customers as a DNS attack. With such poor backend infrastructure, this app is not going to be much help for customers. I strongly urge HK Ticketing to invest in better backend hardware and infrastructure before devoting more time to this app. Arguably that should be the area which they need to focus on immediately to maintain customer satisfaction.

There are numerous bugs and glitches, and the checkout process is hindered by the fact that other individuals have the same items in their baskets. As a result, everyone is facing timeout errors while attempting to complete their purchases. What’s the point of having an online checkout process when you can’t even get tickets into the cart?

Tried to buy concert tickets via app starting from 10 am. All it said was 504 Gateway timed out for over 3 hours, then after we got in, waited over 3 hours and it said access denied because have exceeded the frequency for entry… terrible website and app!!!

Don’t waste your time downloading the app. Doesn’t even start on iPhone 17. Tried deleting and reinstalling and nothing works. Customer service absolutely useless.