The auto-renew subscription fee of 48 HKD (approximately 6 USD) Per Week are excessively high, especially given the very limited information provided about the app's features. Additionally, charges continue even when the app is not installed. This raises serious concerns about transparency and user consent. I believe apps like this should be re-evaluated to protect consumers from potentially exploitative.
Hello! Thank you for your feedback! We understand your concern. Please note that we offer different subscription options, and the app can also be used for free with some limitations. Regarding the charges, please note that subscriptions automatically renew until canceled. Deleting the app does not cancel the subscription, which is how all subscriptions on the App Store work. To avoid further charges, you’ll need to cancel through your App Store settings. If you need assistance with that, feel free to reach out to our support team at support@aiby.com, and we’ll be happy to help!