I am based in Hong Kong, where your app is fully supported and has always functioned without any problems. However, during a recent short trip to Mainland China, I was unable to use the app due to regional restrictions, which I understand is expected. Now that I have returned to Hong Kong, I should be able to access the app as usual. However, when I attempt to use it, I encounter a persistent error message indicating "Network issues" or similar. Despite having a stable internet connection and reinstalling the app, the issue remains unresolved. It seems the app might still recognize my temporary location in Mainland China and is incorrectly restricting access. Could you please help me reset or verify my account/device to restore normal functionality in Hong Kong? I would greatly appreciate your support in resolving this matter. If any additional information or verification is needed, I am happy to provide it. Thank you for your time and assistance. I look forward to your reply.
Hi, we apologize for the inconvenience caused. We suggest you check if you have recently used a VPN (Virtual Private Network). If YES, you can't log in to the app. If NOT, please try to switch your network to Wi-Fi/Data. It can work. Also, you can contact us via: Profile>Feedback, and we will reply within 24 hours.