Very disappointed with a recent food order. Shortly after placing the order, we aware that it would take over an hour for delivery. We tried calling the restaurant to see if we could cancel since we weren't prepared to wait that long. The restaurant said it was possible and that they would contact Keeta to cancel the order. However, the restaurant later refused to cancel. When we called again to confirm, they claimed that Keeta had instructed them to reject the cancellation request and stated that Keeta would cancel the order. In the end, the order was not canceled, and when we asked Keeta about it, they said the restaurant had refused and it was not their responsibility. It was a confusing situation, especially since we had already gone out to eat and asked for the food to be left outside to make it easier for the delivery person. Unfortunately, the food went to waste, and Keeta's actions throughout the process were difficult to comprehend. Throughout the process, the responses from Keeta service staff were filled with casual and joking tone, completely lacking professionalism.

Be careful people! Terrible experience with the app and customer support. i ordered food and those charges confirmed beeing applied on my card waited for 20 min and looked at the app again and somehow my order was cancelled! And saying my charged amount will be refunded within 7-14 days. Isn’t this ridiculous!? I contacted customer support the first one useless and with robotic answers. 2nd one seem a bit more human. Funny thing is they told me that the merchant wasn’t available at the moment when I made my order and KEETA is always charging upfront so that’s why it caused to the refund. Hmmm merchant (shop) not open but I am able to order food yeah right ?! Not logic Meaning that if you order food at KEETA there is a 50/50 chance that the merchant will cancel your order and refund money to you but it take 7-14 days…..if you unlucky two orders will be cancelled and your cash will held for two weeks for refund :P

Honestly, ever since keeta came to Hong Kong, they have been nothing much than a nuisance and a reputation of bad service. I tried it a few times had quite a lot of bad experience. First the riders are very incompetent compared to other food delivery platforms. They always confirm the order before even arriving at the location, the food delivery quality most of time is handled poorly, their attitude is mostly quite rude and they always get the orders mixed up. Secondly, if I have a complaint, they handle it quite unprofessional and unreasonably. For instance, keeta recently has been providing huge discount coupons (obviously to lure more customers) but if there is a problem that arises, (such as a complete wrong delivery) customer service will not even have the thought of giving that coupon back. Which in my opinion is such a big let down. Not only do you have no food delivered, you could not get the coupon back, nor a reasonable monetary refund (usually always $15 which makes no sense)So to whoever is reading this review, I STRONGLY suggest that you stay away from Keeta and use more reliable and much better service food platform instead. Don’t be blown away by their discounts, because they are even worth it.

Had a terrible experience with the company. My food was contaminated due to terrible soup leakage. It is very disgusting, and I don't feel like eating it. Additionally, the delivery person was very rude when he called me and refused to bring my food to my door. He hung up on me and left my food at the entrance to our building. This whole experience was extremely frustrating. To make matters worse, when I contacted online customer service for a refund, they said they couldn't refund me but could only offer a 30 HKD voucher, which means I have to use their service again. This is unacceptable as other delivery companies like foodpanda always offers full refund. My whole bill is only about 80 HKD, and I just don’t understand why Keeta is so stingy. I’ve deleted the app and will never use it again.