It keeps asking me to fill in the address bars, while it either keeps re-writing my filled info, or keeps asking me to fill in the details of “street name/ building name”. Further more, this is not a 1st time order, it pops the same problems even I chose to use last order’s address. I’ve the most updated apps version but the problem is still the same. It just looks apps crush or bugs.More importantly, there’s no service support at all. The only support I could find was online chat, but the cs simply not responding at all after saying “hi” and asked me to update through website. 1) he’s not giving me any website link nor responding my problems description; 2) if the apps can’t update address, how come there’s the edit option? How come I chose my last address but it still prompts me error to fill out the bars again and again, which I simply can’t place an order. If it’s really a temp apps crush, I expect at least the cs would tell me about it, not just hanging me over there with no further response at all!Lastly, I want to seek for where I could delete my profile from food panda. Again, there’s no such support through out the apps nor the website! Simply deleting apps doesn’t seem my file is deleted from their database. I don’t want any further distress from this crap in the future, and I don’t like such rubbish company keep my personal record in their database at all!

Same as what other reviewer wrote, I experienced the same issue. I waited for over 1hr while the delivery time kept decreasing from 80min to 48min to 25min. I opened the chat to seek assistance and was then told by the customer service that the restaurant has closed. I never got any notification about it and was waiting the whole time trusting the platform to let me know if there is any issue. Turned out I was so wrong - the customer service told me to check the operation time of the restaurant as if he/she was blaming me for placing an order at an restaurant that was about to close while the app did not have any notification or warning about it. The app could at least notify me that the restaurant has closed but they didn’t until I waited for 1hr and asked the customer service. When I asked why showing ‘28min’ delivery time while the actual delivery time is ‘never’, he/she outright said ‘the delivery time is not reliable’. This is ridiculous, especially considering its competitors Ubereats of Deliveroo do show reliable delivery time and proactively keep users notified if there’s any issue with the orders. Lastly, the customer service had terrible attitude in handling customer’s feedback. This is my first and last time using this app and will let all my friends and family know how terrible this app is.

This company has cooperation with Alipay for selling some platform cash couponI bought one cash coupon from Alipay with a written expiry date on 27th June shown per Alipay app record. When I tried to use it on 23rd June. It is shown as expired per foodpanda. I reached to the Customer Service on the app and they told me it was expired on 15th June per their internal system record. When I asked how do they calculate the expiry date on the system, they cannot even answer me while I have waited for 20 minutes. I asked for help to the Customer Service with spending total 50 minutes, they could only apologied and told me it is expired on their system and not even able to explain to me how they calculate the expiry date. This show they have very poor customer service to assist the issue happened when customer ordered on the platform. I cannot believe there is an inconsistent expiry day per Alipay system and their internal system record, and there isn’t any supplementary terms or documents about the cash coupon showed it on the page. They not even able to explain to how do they set the expiry date on their system which is earlier than that shown on the Alipay platform.Think deep before you try to trust this company

Yesterday, there was a bug in the app that led to my loss. The bug is related to the "favorite restaurant" system. I have saved only one SamGor restaurant located at Tsz Wan Shan and one other restaurant located in Tsz Wan Shan in my FoodPanda App. The FoodPanda App was misleading in the course of ordering food: I ordered food by clicking on my favourite restaurant in my app; however, the app wrongly directed me to a SamGor restaurant located at Mong Kok. To avoid giving wrong order, I checked the "favourite restaurant" list and found out that the list was correctly including the SamGor restaurant located at Tsz Wan Shan as the only SamGor restaurant. Therefore, I believe the app was having a display error on the app that showing the restaurant locating at Mong Kok. I continued my order through selecting the SamGor restaurant inside the list of "favourite restaurant". However, the bug of the foodpanda app has misled me to give a wrong order in the SamGor restaurant at Mong Kok rather than giving a order in the desirable SamGor restaurant in Tsz Wan Shan. IT IS THE ERROR OF THE FOODPANDA APP THAT CAUSED MY LOSS, therefore: I request for refund or equivalent amount of coupon to compensate my loss. I have record ed the whole course of ordering that clearly demonstrates the bugs.