Kiwi.com - 预机票 & 旅游 評分與評論

Pricier than web

Not sure why the same flight on the same date is more expensive on app than on mobile app, discouraging people to use app

Scam - Non-exisitent refund and disastrous customer services

I've booked tickets from Madrid to Hong King last year December, with Amsterdam as the transfer point. The second half of the trip from Amsterdam to Hong Kong has been cancelled a few hours before the flight - which has already caused much issue to me given HK's strict quarantine policy. Apart from being apalled by the the sudden cancellation, the refund policy and customer services of Kiwi is unbelievably poor. I have made numerous refund requests through the application and sent messages to follow-up on the refund, with ZERO response from the customer service team. They also would NOT provide any hotlines for customers who their flights GOT CANCELLED, not mentioning the cancellation was just a few hours before - quite irresponsibly indeed. I hope Kiwi can treat their customers responsibly - not using the ugly tactics of delaying refund till their victims gave up on their requests. And I hope Apple could review it's apps more carefully and banned apps wjo aren't ethical in their business practices.

開發者回應 ，

Dear Joyceelyk, we are sorry your flight was canceled and for the delay with your refund. Please share with us your booking number, full name, username, and email address on appreviews@kiwi.com together with this review as we need these details to be able to address this issue. We will get back to you as soon as possible. Regards, Kiwi.com

Why can these kind of scamming app be allowed to exist in AppStore

I bought a ticket from the app for 3000 hkd. And while it’s already being suspicious for charging such a high price for just a short 2 hours trip. It later told me that the itinerary had changed and I had to pay for a thousand more for the adjustment. It’s an urgent trip so I paid it. Later on , it send me the same message to charge me another fee for the same reason. Finally, I cannot take it anymore and request for a refund but it takes 3 months for their reply and no refund has been made after 7 months. I also realised that the trip I book was actually never exist due to the covid-19 policy. Therefore, this company will create a virtual ticket for you and wait anxious people to fall victim. I am pretty sure that this company buy the 5 star comment too. Hope someday justice would be made. Shame on you!

開發者回應 ，

Dear Jacktsea, we are sorry for the multiple changes on your flights and for the delay in the refund process. Please share with us your booking number, full name, username, and email address on appreviews@kiwi.com together with this review as we need these details to be able to address this issue. We'll get back to you as soon as possible. Regards, Kiwi.com

Scam and bad customer service

I booked a ticket through their website. Didn’t receive a confirmation, Logged in to the site, no booking seen as well. Reached out to them, waited a long time for someone to message and every single messages was replied by a different person. Repeatedly told me that they payment didn’t gone through and there’s no booking. But the payment did go through. Okay, I went on and buy a new one with some other more trustworthy company and requested for a refund if the payment did eventually go through. Then they come back to tell me that the ticket was confirmed the first place. Then why EVERYONE told me otherwise ?? At the end, the claim team refused to look at the confusing messages from the customer service. And refused to refund. AVOID !!

開發者回應 ，

Dear WW Cc, we are sorry to hear about your negative experience with the booking. Please share with us your booking number, full name, username, and email address on appreviews@support.kiwi.com together with this review as we need the details to be able to address this issue. We will contact you back as soon as possible. Regards, Kiwi.com

Scam

I booked a ticket on Kiwi, because the price showed on website is the most cheapest. About 1 week I paid for the ticket, they said flight company changed the schedule and ask me to pay EUR200 extra for the trip.
When I noticed that a lot of negative comments on website. I decided to cancel the flight 1 month before my trip, to prevent if Kiwi change my flight and charge me again. Once I choose to cancel flight. They said they will deal with flight company to refund me. About 1 month after, there are no updates. No refund. No customer service. According to their stupid AI communication. Process period 14 days become 2 months. Kiwi is a scammer. Don’t use it!!!

開發者回應 ，

Hi Wilyeun, we appreciate your review and feedback regarding your recent experience with us. We'd like to resolve your concerns. Please send your booking number, full name, username 'Wilyeun' & a screenshot of this review to appreviews@support.kiwi.com for assistance. Thank you, Kiwi.com

Poor Business Practices Dodgy App

Kiwi’s poor system design caused me to accidentally book the wrong ticket. I contacted them asap to explain the situation and how their system has a problem. They declined to help me fix the problem and kept on repeating the same spill about how my ticket is a saver ticket and cannot be changed or refunded. There was no acknowledgment or understanding of my situation.

Eventually they saw my point of view and said they would refund me. I responded for them to proceed and they acknowledged it saying that they will process the refund. However, they did not process it in time and called me back denying ownership. Eventually they did confirm it was not processed by their staff and by then it was too late.

They then refused to help me any further.

Absolutely appalling business practices and ethics. My refund request wouldn’t have hurt them one bit but they chose not to take ownership and compassionate to my situation.

開發者回應 ，

Dear Drallotyl, we are sorry to hear about your negative experience with our customer service. Please share with us your booking number, full name and username: Drallotyl on appreviews@support.kiwi.com together with this review as we need these details to address this issue. We will get back to you as soon as possible. Regards, Kiwi.com

Kiwi cheats clients, avoids using kiwi for any bookings

I booked a standard flight ticket, requested a change in date, they updated my e ticket with the date unchanged, spent me more then a week to communicate with them, they kept ask me to wait for updates until it’s too late to cancel my flight or make any changes (within 24 hours of flight). Finally I have to book another flight on my own, what I paid for kiwi ends uo become nothing. I paid for nothing but frustration.

Kiwi just doing whatever they can do avoid responsibilities and avoid helping customers, what they do best is to sell you add-on services which they cannot fulfil.

Horrible experience, booking with them is like a scam. Speaking to their customer service is like speaking to robots, not helpful.

Avoid using this app.

開發者回應 ，

Dear Lambiseverywhere, we are sorry to hear about your negative experience. Please share with us your booking number, full name and username: Lambiseverywhere on appreviews@support.kiwi.com together with this review as we need the details to be able to address this issue. We will contact you back as soon as possible. Regards, Kiwi.com

Scam!! Do not use this app

I purchased flight ticket and added extra bag to my flight from them.
In the end i discovered that it was x5 more expansive than doing it directly from the airline.
Another thing is that they don’t give you the reservation & booking number to access to the airline website.
I filled a complain against this company from running a scam!! Do not use their app or service.
I don’t know how apple allowed this kind of apps to be in their store.

開發者回應 ，

Dear customer,
We are really sorry to hear that your experience with Kiwi.com is negative one. Please kindly contact us via email (appsupport@kiwi.com) with your reservation number and we will get back to you as soon as possible.

Thank you for your patience,

Kiwi.com’s Mobile Team

Worst buying air ticket experience in my life

Purchased air ticket and added two checked baggage, and eventually, only one (20kg) can be checked. Lots of misleading information! They required a payment verification, I think for security reason, that’s fine, but after uploading all the ID information and my own picture, it still didn’t work. Will Never Ever buy any ticket from them! Unpleasant experience!

開發者回應 ，

Dear Dominic,

At first, we would like to apologize for any inconvenience caused to you. Regarding your issue with luggage, can you please send us an email to appsupport@kiwi.com with more details? We would like to investigate why only 1 bag was added when you purchased 2 bags. Regarding your issue with verification, you are right, it is for security reason. Please note that if provider decline your payment, we can influence decision of the provider only in case that you call us and provide us all necessery information.

Thank you for understanding.
Regards,
Kiwi.com

Timing

Worst app ever if you do some mistake while booking like (u do mistake the name) you will need few days to respond and after u book the ticket u need like 5-6 hours for ur ticket confirmation email 🤦‍♂️🤦‍♂️

What if we have flight next few hours whats the solution so please i would strongly recommend not to use this app at all like really really at all

開發者回應 ，

Dear Thulung Raee, Thank you for your review. To check the information about "What if my booking confirmation is delayed?", you can visit https://go.kiwi.com/zImHH_hgq. If this does not answer your question, you can contact our support on https://www.kiwi.com/en/help/contact. Sincerely, Kiwi.com