Kiwi.com - 预机票 & 旅游

Name: Kiwi.com - 预机票 & 旅游
Rating: 4.3 (337 reviews)
Author: Kiwi.com s.r.o

便宜的航班, 旅行地图 & 路线规划

免費

337 個評分
年齡

4+
歲
類別

旅遊
開發者

Kiwi.com s.r.o
語言

DA
+ 43種
大小

98.5
MB

厌倦了在计划旅行时需要访问多个网站，反复确认日期、航班和目的地吗？通过 Kiwi.com，您可以预订低价航班，查找优惠的转机航班、巴士和火车，无论您想去哪里。预订机票，以更低的价格旅行！ Kiwi.com 的航班搜索由我们的 Kiwi 代码提供支持，为您提供航空公司不会对外宣传的价格。 - 发现价格最低的火车票、巴士票和飞机票。 - 使用优惠获取前往热门目的地的廉价航班的定制推荐。 - 为选定的路线设置价格提醒，以免错过价格最低的机票。使用我们的旅行破解功能发现最低票价。 - 放弃回程票 - 预订更便宜的往返票而不是高价单程票。 - 自行中转行程 - 选择价格更低的单独航班，然后自行中转，而不是航空公司的高价联程航班，或查找承运方之间没有关联的不同交通方式。 - 隐藏城市 - 预订在您的实际目的地中转的航班，不用为直达航班支付高票价。集中管理所有行程。 - 查看您的行程，更改详细信息并为您的航班添加额外服务。 - 离线访问所有登机文件。 - 获取有关价格最低行程的即时提醒。立即下载我们的航班扫描应用，为您的下一次旅行购买低价机票。如有问题或反馈，请随时直接联系我们，邮箱：support@kiwi.com。我们随时为您服务！如果您对预订有任何问题或疑问，我们会全力为您提供帮助。您也可以访问我们的帮助和支持文章，查找常见问题的答案，通过我们的聊天机器人快速获得帮助，或直接联系我们的团队。了解关于 Kiwi.com 的更多信息网站： www.kiwi.com Instagram: @kiwicom247 Twitter: @kiwicom247 Facebook: www.facebook.com/kiwicom247 发现为您量身定制的最佳旅行方案： www.kiwi.com/cheap-flights Kiwi.com 祝您旅途愉快！

評分與評論

4.3

滿分 5 分

337 則評分

Scam - Non-exisitent refund and disastrous customer services
04/09/2022

joyceelyk
I've booked tickets from Madrid to Hong King last year December, with Amsterdam as the transfer point. The second half of the trip from Amsterdam to Hong Kong has been cancelled a few hours before the flight - which has already caused much issue to me given HK's strict quarantine policy. Apart from being apalled by the the sudden cancellation, the refund policy and customer services of Kiwi is unbelievably poor. I have made numerous refund requests through the application and sent messages to follow-up on the refund, with ZERO response from the customer service team. They also would NOT provide any hotlines for customers who their flights GOT CANCELLED, not mentioning the cancellation was just a few hours before - quite irresponsibly indeed. I hope Kiwi can treat their customers responsibly - not using the ugly tactics of delaying refund till their victims gave up on their requests. And I hope Apple could review it's apps more carefully and banned apps wjo aren't ethical in their business practices.

開發者回應
Dear Joyceelyk, we are sorry your flight was canceled and for the delay with your refund. Please share with us your booking number, full name, username, and email address on appreviews@kiwi.com together with this review as we need these details to be able to address this issue. We will get back to you as soon as possible. Regards, Kiwi.com
Scam - Non-exisitent refund and disastrous customer services
04/09/2022

joyceelyk

I've booked tickets from Madrid to Hong King last year December, with Amsterdam as the transfer point. The second half of the trip from Amsterdam to Hong Kong has been cancelled a few hours before the flight - which has already caused much issue to me given HK's strict quarantine policy. Apart from being apalled by the the sudden cancellation, the refund policy and customer services of Kiwi is unbelievably poor. I have made numerous refund requests through the application and sent messages to follow-up on the refund, with ZERO response from the customer service team. They also would NOT provide any hotlines for customers who their flights GOT CANCELLED, not mentioning the cancellation was just a few hours before - quite irresponsibly indeed. I hope Kiwi can treat their customers responsibly - not using the ugly tactics of delaying refund till their victims gave up on their requests. And I hope Apple could review it's apps more carefully and banned apps wjo aren't ethical in their business practices.
開發者回應 06/09/2022
Dear Joyceelyk, we are sorry your flight was canceled and for the delay with your refund. Please share with us your booking number, full name, username, and email address on appreviews@kiwi.com together with this review as we need these details to be able to address this issue. We will get back to you as soon as possible. Regards, Kiwi.com
Why can these kind of scamming app be allowed to exist in AppStore
14/03/2022

Jacktsea
I bought a ticket from the app for 3000 hkd. And while it’s already being suspicious for charging such a high price for just a short 2 hours trip. It later told me that the itinerary had changed and I had to pay for a thousand more for the adjustment. It’s an urgent trip so I paid it. Later on , it send me the same message to charge me another fee for the same reason. Finally, I cannot take it anymore and request for a refund but it takes 3 months for their reply and no refund has been made after 7 months. I also realised that the trip I book was actually never exist due to the covid-19 policy. Therefore, this company will create a virtual ticket for you and wait anxious people to fall victim. I am pretty sure that this company buy the 5 star comment too. Hope someday justice would be made. Shame on you!

開發者回應
Dear Jacktsea, we are sorry for the multiple changes on your flights and for the delay in the refund process. Please share with us your booking number, full name, username, and email address on appreviews@kiwi.com together with this review as we need these details to be able to address this issue. We'll get back to you as soon as possible. Regards, Kiwi.com
Why can these kind of scamming app be allowed to exist in AppStore
14/03/2022

Jacktsea

I bought a ticket from the app for 3000 hkd. And while it’s already being suspicious for charging such a high price for just a short 2 hours trip. It later told me that the itinerary had changed and I had to pay for a thousand more for the adjustment. It’s an urgent trip so I paid it. Later on , it send me the same message to charge me another fee for the same reason. Finally, I cannot take it anymore and request for a refund but it takes 3 months for their reply and no refund has been made after 7 months. I also realised that the trip I book was actually never exist due to the covid-19 policy. Therefore, this company will create a virtual ticket for you and wait anxious people to fall victim. I am pretty sure that this company buy the 5 star comment too. Hope someday justice would be made. Shame on you!
開發者回應 16/03/2022
Dear Jacktsea, we are sorry for the multiple changes on your flights and for the delay in the refund process. Please share with us your booking number, full name, username, and email address on appreviews@kiwi.com together with this review as we need these details to be able to address this issue. We'll get back to you as soon as possible. Regards, Kiwi.com
Scam and bad customer service
10/01/2024

WW cc
I booked a ticket through their website. Didn’t receive a confirmation, Logged in to the site, no booking seen as well. Reached out to them, waited a long time for someone to message and every single messages was replied by a different person. Repeatedly told me that they payment didn’t gone through and there’s no booking. But the payment did go through. Okay, I went on and buy a new one with some other more trustworthy company and requested for a refund if the payment did eventually go through. Then they come back to tell me that the ticket was confirmed the first place. Then why EVERYONE told me otherwise ?? At the end, the claim team refused to look at the confusing messages from the customer service. And refused to refund. AVOID !!

開發者回應
Dear WW Cc, we are sorry to hear about your negative experience with the booking. Please share with us your booking number, full name, username, and email address on appreviews@support.kiwi.com together with this review as we need the details to be able to address this issue. We will contact you back as soon as possible. Regards, Kiwi.com
Scam and bad customer service
10/01/2024

WW cc

I booked a ticket through their website. Didn’t receive a confirmation, Logged in to the site, no booking seen as well. Reached out to them, waited a long time for someone to message and every single messages was replied by a different person. Repeatedly told me that they payment didn’t gone through and there’s no booking. But the payment did go through. Okay, I went on and buy a new one with some other more trustworthy company and requested for a refund if the payment did eventually go through. Then they come back to tell me that the ticket was confirmed the first place. Then why EVERYONE told me otherwise ?? At the end, the claim team refused to look at the confusing messages from the customer service. And refused to refund. AVOID !!
開發者回應 12/01/2024
Dear WW Cc, we are sorry to hear about your negative experience with the booking. Please share with us your booking number, full name, username, and email address on appreviews@support.kiwi.com together with this review as we need the details to be able to address this issue. We will contact you back as soon as possible. Regards, Kiwi.com
Scam
5月7日

Wilyeun
I booked a ticket on Kiwi, because the price showed on website is the most cheapest. About 1 week I paid for the ticket, they said flight company changed the schedule and ask me to pay EUR200 extra for the trip. When I noticed that a lot of negative comments on website. I decided to cancel the flight 1 month before my trip, to prevent if Kiwi change my flight and charge me again. Once I choose to cancel flight. They said they will deal with flight company to refund me. About 1 month after, there are no updates. No refund. No customer service. According to their stupid AI communication. Process period 14 days become 2 months. Kiwi is a scammer. Don’t use it!!!

開發者回應
Hi Wilyeun, we appreciate your review and feedback regarding your recent experience with us. We'd like to resolve your concerns. Please send your booking number, full name, username 'Wilyeun' & a screenshot of this review to appreviews@support.kiwi.com for assistance. Thank you, Kiwi.com
Scam
5月7日

Wilyeun

I booked a ticket on Kiwi, because the price showed on website is the most cheapest. About 1 week I paid for the ticket, they said flight company changed the schedule and ask me to pay EUR200 extra for the trip. When I noticed that a lot of negative comments on website. I decided to cancel the flight 1 month before my trip, to prevent if Kiwi change my flight and charge me again. Once I choose to cancel flight. They said they will deal with flight company to refund me. About 1 month after, there are no updates. No refund. No customer service. According to their stupid AI communication. Process period 14 days become 2 months. Kiwi is a scammer. Don’t use it!!!
開發者回應 5月13日
Hi Wilyeun, we appreciate your review and feedback regarding your recent experience with us. We'd like to resolve your concerns. Please send your booking number, full name, username 'Wilyeun' & a screenshot of this review to appreviews@support.kiwi.com for assistance. Thank you, Kiwi.com

We’ve upgraded security and fixed bugs, as well as improved the performance of important app features like the Kiwi.com Guarantee – The trips you book in our app are better protected against carrier delays, cancellations, and rescheduling, so you can relax and enjoy the journey.

版本2025.41.0

2日前

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Kiwi.com - 预机票 & 旅游

便宜的 航班, 旅行地图 & 路线规划

評分與評論

新功能

版本2025.41.0

App私隱

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