Mercedes me HK & MO 4+

A functional improvement would be having the an option for the mirrors to unfold on engine startup rather than when unlocking the doors. It is not every time you unlock the car that you will startup the car to go somewhere. I am guessing it is a software mod to do this rather than some mechanical adjustment for this and hopefully easily done.

Many thanks for your comments ChrisHKMOS, our app developers always read the reviews to see what customers want in the app and to see what can improved. Just to let you know, many features and improvements to the app have come from customer feedback. We appreciate you taking the time to review the app and for your suggestion. Have a lovely day further ✇

I would like to express my dissatisfaction regarding the inconvenience I have experienced with the repair process of my car at the Benz repair center. Despite making three separate reservations and taking time off from work to drive my car back for repairs, I have encountered the same issue that was present when I first received the vehicle. This repeated process has consumed more than six days of my time during the first month with this vehicle. The significant functionality issues with the associated mobile application have further added to my frustration and disappointment with the brand.

Hello EQB user, we certainly sympathize with you regarding the experience so far with our service center and offer our sincere apologies for this. Unfortunately, we as the Mercedes me app support team can only suggest that you address this matter directly with them so that this issue can be resolved. With regard to the app functionality issues that you are experiencing; our Mercedes me colleagues can investigate these for you. They can be reached via the in-app contact function, for Hong Kong call 📞+ 852 2594 8168, or for Macau call 📞+ 853 2883 1283, and they will be happy to assist. Kind regards.

Changing the air conditioning and battery charge levels via the app was unsuccessful. But another function is working

Hello weyyuii, our colleagues are currently working to resolve the charging level topic. Regarding the air-conditioning topic, please contact our colleagues via the in-app contact function, for Hong Kong call 📞+ 852 2594 8168, or for Macau call 📞+ 853 2883 1283 and they can help you further. Why not let us know how you got on; we’d love to hear! Kind regards.