To the one managing the app: Merge the login with Bupa, no one wants a login to just quality healthcare no one knows you if you’re not with bupa, just one account is enough no need so redundant. For booking, it’s there but no doctor is available forever, reminds me of a traffic light in an abandoned town, is there but totally useless. E-queue, took ticket to skip queue, or go to clinic and queue again? Is the one managing the app pure dumb? Or has an IQ of 39? Last but not least, I’m so sick I need to see a doctor but first let’s create an account. Seriously?May the lead who manages this app gets kidney failure.

Their WhatsApp redirects you to the app for booking, the app has a WhatsApp button to make a booking- schrödingers cat in real life.E-booking in the app is greyed out for every single practitioner even if it says they are available. E-ticket never has anything available and REDIRECTS YOU TO ANOTHER APP - are you kidding me?!App is purely to collect your personal data and spam you with garbage marketing. I wish HK would finally introduce legislation to make these kind of practices illegal.

If you’re going to ask a user to enter a password, how about providing information about any possible restrictions before accepting it and then giving the cryptic “incorrect password” error message when I try to login. How about improving the so-called search function to include the clinic and doctor’s name I know exists in my area. Amateurs should not create apps that frustrate potential clients.

Absolute garbage. Couldn’t even sign in.I needed to reset my password. The sign-in screen would not accept my new password. It told me password was incorrect. I had to reset it 3 times. Each time I was told it was incorrect, after I had just reset it. There is no option to contact the application for help, there is no Help section or anything like that. When I click on Application Support option I am transferred to the page which is all in Chinese. No option to switch to English. ARE YOU SERIOUS???? Absolutely ridiculous how bad this app is with absolutely no consideration for the user and a guarantee to waste a lot of your time without not even letting you sign in. If there were negative starts I would give it minus 10.