My3 17+

I couldn’t view my bill breakdown online, all pages kept routing back to the main home page which mentions the app. When you call 3 to make a bill payment their automated service also plays a message (multiple times) that bills should be viewable in full from this app. Of course this isn’t an option and the app is arguably more useless than 3’s website. Chat feature also doesn’t work, just says it’s connecting constantly (I know this isn’t my internet connection as everything else is running as smoothly as ever). When I tried to bring up the issue of not being able to view my bill through their website’s chat feature they just stopped replying.
I’ve never in my life left a negative review for anything but 3’s intentions seem to be to make everything as difficult as possible for their customers and I’m honestly just sick of it. If I wasn’t stuck in a contract with them I would cancel ASAP. Their customer service is a joke only I’m so fed up I can’t even bring myself to laugh any longer.
This app is truly a highlight of the terrible service one has come to expect as a paying 3 customer and if I could rate it any worse I absolutely would. When your app has 600+ reviews and an average rating of 1.2 stars maybe it’s time to actually listen and make an effort to improve.

This app is as rubbish as the company itself. I tried to change my plan this morning to give me more voice minutes to other networks, the app told me it couldn’t do this at that time. I then topped up by €20 to activate my old plan. This €20 top up then disappeared within 2 hours. I rang customer care to see what the problem was and was informed I had used the €20 on data. In two hours. Despite being at home connected to wifi. The customer care rep then told me that my plan hadn’t been activated as I had changed to a €30 plan that morning. Again, despite the app telling me that it wasn’t possible to do that. I was not offered a refund or even an apology for the error. I was informed that if I topped up on the 3 app, I would be able to avail of a half price offer and get my €30 plan for €15. I attempted this and of course, got an error message on the app. Had to top up by 30 via my banking app in the end so have now spent €50 on credit today alone. Will be leaving 3 as soon as possible.

There is constantly some type of issue with this app. It’s forever signing me out, then saying my email is incorrect, as it’s alternating between the email I’m using now and my old email for my account old Three account then they tried to blame me for the issue when I was inquiring about being billed to my old account which is no longer active. Their customer service agents haven’t a clue what they’re doing. Their staff are always extremely rude and unhelpful with me and never seem in any way apologetic for the issues caused or time wasted. Multiple times I’ve had issues with Three and not once have I felt it’s been resolved quickly or efficiently. I’m definitely changing networks soon as Three are the worst mobile network I’ve ever had to deal with.