Sendwave - Send Money 4+

Very fast and reliable
I will choose Sendwave over and over again

Hi Omalecha,

Thanks for your wonderful review and for taking the time to share your experience with us! As an FCA-regulated online money transfer service, we pride ourselves on being fast, easy, secure, and reliable. If you need any help, please feel free to contact us: at https://www.sendwave.com/contact or send us an email at wecare@sendwave.com

This is the worst money transfer app I have ever seen. Poor customer support and service. I sent money from Europe to Nigeria in which they said it will take 30 minutes, 150 hours later it’s still showing processing and never completed nor reverse back into my account. Non of their customers support was working. I call and stay on the queue for 1 hour no answer, I wrote several email to them no reply. I tried to chats with them on their 247 chats through app no way. Sendwave refund me my money and I’m deleting your app on my phone straight.

We’re sorry your transaction is delayed. So that we can look into this for you, please get in touch with us directly with more details such as your email address: https://www.sendwave.com/contact or by sending us an email through wecare@sendwave.com

Can’t use the app, when I get to the authentication page with the bank, the transactions cancels out, chat support could not resolve the issue for 2 weeks, they insist on me calling their support number, when I tried to delete my account for the last 3 weeks, it’s asking for a password that I never set up, support is useless, they keep giving me a phone number to call to reset my password but the number is not recognised.
I should probably raise a case with GDRP, they are now retaining my data unlawfully.

Hi Daonlysam,

Thanks for taking the time to leave us a review! We're sorry to hear that you are having issues with the app and you can't get hold of us. We understand that you wanted to delete your account. So that we can look into this for you, please get in touch with us directly with more details such as your email address: https://www.sendwave.com/contact or by sending us an email through wecare@sendwave.com. However, you may also reset your password from the login screen by clicking the "forgot password".