We Connect Go 4+

1. Freezes when I tap the percentage for a trip for several seconds - tapping the X does nothing.
2. Some encoding issue as the exclamation mark in “Up!” isn't displayed properly.
3. Complains about driving in too low a gear/revs too high: a bit silly seeing as the revs are easily 3k doing 120km/h in 5th gear especially in the Up.

Hello Hairy_Back, Thank you for sharing your comment with us. We would like to support you as quick as possible. Therefore, we kindly ask you to provide us via e-mail (vwconnect.helpline@volkswagen.de) with the 17-digit vehicle identification number of your Volkswagen. We will be pleased to support you. Thank you in advance. Greetings from Wolfsburg!

I have used this app for about four months now. I have found it very handy for information on things like my driving style, which it analyses and shows you how to improve. It also tells you things like how many kilometres are on the clock and works out your fuel costs.
The interface is a bit all over the place, but in general it works quite well. I think it’s best described as a work in progress.
My big problem with this app is the battery drain it caused. On any day of the week, I this app was using between 28% and 32% of my battery. That’s HUGE!!! That’s 1/3 of my entire battery usage every single day.
I contacted the app support, they were asking me to change settings on my phone that didn’t exist.
Overall, it’s a pretty handy app, but the battery usage is simply too much.
I have now removed the data plug and deleted the app.

Dear customer, we apologize that you continue facing difficulties with battery consumption. If the provided advice did not solve this issue, we ask you to contact us again. In this way we will have the opportunity to make a more specific analysis of your case. Please contact us via email (vwconnect.helpline@volkswagen.de) or via phone (00800 444 999 50 or 0049 - 5361 83899916) Thanks for your understanding in this matter. Greetings from Wolfsburg!

Can’t login after latest update keeps asking me to register even though I have an account. I can’t keep any record for anything since this update. Please fix ASAP nearly a month later still on going - I’ve sent number of emails advising uninstall and reinstall, i done this prior to reaching out for assistance to get the bugs sorted out in the app with resolve. It getting quite frustrating. The number provided doesn’t work either have to keep chasing up via email.

Hi iPhone X & Air,
Thank you very much for your comment and the related feedback. In order to assist you with the mentioned difficulty, we kindly ask you to contact our support under vwconnect-support@volkswagen.de or directly via phone under 0800 2 797508. Thank you in advance. Best regards.