Tickets Card in Radar: - Tickets Module in Radar has been enhanced further to empower Agents to access Ticket Views (Starred as well as Unstarred) and Lists now in Table View. - Agents now can enable Tickets from the Radar Store and can be accessed in Main Cards.

New language support: Radar is now available in Odiya(In) language. Enjoy a smoother, more inclusive experience in the language you’re most comfortable with.

Introducing Activities Card in Radar: - The Activities Module is now part of the Radar Store, and is available as a Main Card. You can now access all your Activity Views in the Main Card and check their details right from Radar. Activities card supports Sorting, Filtering and Viewing in Table style. Table View and Advanced Filters now in Tickets: - Filtering now available in Ticket Lists in Radar. You can now filter through the records with your desired filter values, even custom fields, to access the required records. - Ticket Lists now available in Table style as well for quicker and broader viewing experience.

Introducing Accounts Card in Radar: - The Accounts Card in Radar allows agents to access and manage account data directly from the main cards, and switch between views, similar to the Contacts Card. We've also added table layout and advanced filters for Accounts and Contacts card, helping users quickly view, organize, and fetch relevant records with ease.

You can now view Audit Logs directly in Radar. Support admins can monitor key actions, track changes, and maintain operational transparency — all from their mobile device. Highlights: - View user and system activity - See who made changes and when - Filter logs by date or action type

Introducing Contact Cards in Radar : - Contacts Module in Radar has been enhanced further to empower Agents to access Contact Views and Lists. Agents now can enable Contacts from the Radar Store and can be accessed in Main Cards.

- New languages supported : Radar is now available in Hindi and Norwegian! Enjoy a smoother, more inclusive experience in the language you’re most comfortable with. - This version also includes bug fixes and performance enhancements.

- Agent Collision Enhancements: Radar now offers the showcase of collision activities along with the collision indication. Users can now identify the activities performed in the Ticket by their fellow agents live from the collision tab inside the Ticket Properties. This will ensure thorough visibility of agent actions and avoid duplicate efforts. - This version also includes bug fixes and performance enhancements.

New language support: - Radar is now available in Tamil! Enjoy a smoother, more inclusive experience in the language you’re most comfortable with. - Made a few performance enhancements and fixed a few bugs from the previous version.

Zia generative capabilities: 1.Ticket summary: -Accepting a transferred ticket? Before you get started, use the Zia ticket summary to understand what went on previously. 2.Reply assistance: -Zia reads incoming customer replies and comes up with comprehensive, human-sounding responses that you can refine and send at the click of a button. 3.Generate content: -Jumpstart your writing with Zia. Prompt it to write content in the style and tone you need and send it as a reply to customers in a blink. Apple Intelligence: 1.Image Playground: -Make your profile picture more interesting. Change styles (e.g., anime, watercolor), colors, and background, or generate a new image altogether by describing it. 2.Writing Tools: -From proofreading, paraphrasing, and summarizing to style and tone modification, all the tools needed to draft fluent responses and feeds are available in this arsenal.

Switch between the list and card view for tickets right from within the workspace. - Until now, changing your ticket view required you to navigate to the app defaults setting. With the new view switch, you can instantly toggle between the list and card view directly from the tickets workspace. No more detours— just simplified navigation and a more seamless experience. Personalize and elevate your Radar experience with app customization - Using the new app customization functionality, you can modify the layouts of information-dense screens such as the agent details page to highlight information that matters to you. Prioritize content, adjust the arrangement, and create a workspace that feels intuitive and personal to your way of working. - This version includes bug fixes and performance enhancements.

Introducing the more powerful, more accessible Radar The latest version focuses on improved accessibility for users with visual disabilities. The app is now navigable via screen readers and voice control, making on-the-go ticketing inclusive for assistive technology users. It now has an increased color contrast ratio (as recommended by W3C) and supports text resizing along with dark mode to ensure a comfortable experience for users with low visual acuity. Additionally, we've ensured that color isn't the only cue used to indicate state and value changes. This helps users who have difficulty perceiving colors work confidently.

See the big picture with global dashboards: View stats and developments concerning your entire organization using global dashboards, which consolidate data from all the departments in your help desk portal. Radar has prebuilt global dashboards for ticket and agent performance-related insights. You can also customize these dashboards by adding more components, and create new ones from scratch. While creating global dashboards, ensure that the global dashboard folder is selected. Seamlessly switch between departments and portals using the enhanced UI: We've revamped the dropdown where you can switch departments and portals in Radar. The department dropdown becomes more intuitive to use; The portal dropdown, on the other hand, displays more details about a portal, including its logo, URL, and a label that tells you if it's a production or sandbox portal. There's a more options button next to the portal name, using which you can make it the default.

Add functionalities using the revamped Radar store. The revamped Radar store displays various features and add-ons sorted into meaningful categories, making finding the functionalities you need easier. Track help desk stats and customer happiness scores from your home screen. Stay informed about what's happening at your help desk and with your customers, even before opening the Radar app. The intuitive current stats and customer happiness widgets seamlessly integrate into your home screen, creating a delightful monitoring experience. These widgets are available for standby mode and your Mac too. Reply to and cc the right people using the new UX enhancement in the reply editor. Copy and paste or drag and drop recipients between the To, CC, and BCC fields to ensure your reply reaches the right people in the right context.

Gain deep insights using static reports. Take a deep dive into your help desk performance and operations using static reports. These reports present data in an organized, easy-to-understand format, making it convenient to find patterns, track trends, and uncover insights. You can view all columns in the report simultaneously without vertical scrolling using the landscape mode. You can also export reports as PDFS directly from the app

Create tickets on the go right within the app You no longer need to head to your help desk every time to log tickets— you can now do it from within the Radar app itself. This functionality not only streamlines remote work and recording telephony tickets but is also an indispensable addition for field service agents. Update ticket details effortlessly using custom picklist fields We now support custom picklist fields that enable you to choose a value from a list of pre-defined options. They're designed using an intuitive tabular layout that allows you to peruse and compare all options before taking a pick.

Tighten security and prevent unwanted changes with Radar Permissions: - Empowering Admins to customize Radar App for their respective orgs. - Streamline app access for each agent based on their profile. - Define which features they can access and shouldn't to redirect focus, improve productivity, and enable easy collaboration. Understand customers and respond better on IM with Zia insights: - When working with IM tickets, leverage Zia's smart insights —Customer Sentiment Analysis, Conversation Summaries, Reply Assistance that will enhance your Agentic Experience.

- The latest version comes with an in-app language switcher, letting users choose a language that feels familiar and comfortable to boost productivity. - The app now supports the Arabic language, ensuring a seamless, inclusive experience for all

- Made a few performance enhancements and fixed a few bugs from the previous version.

We’ve made major improvements to the Instant Messaging (IM) module and Customer Happiness (CH) dashboard to enhance your experience! IM Module Enhancements: Auto-draft – No more lost messages. Your typed text stays in the editor until you clear it, even if you exit the chat or app. Drag-and-drop images – Quickly share files by dragging images directly into the editor. Audio playback – Listen to voice messages and audio files without downloading them, saving time, space, and mobile data. CH Dashboard Upgrades Prioritize the latest ratings – In the customer analytics section, the most recent customer ratings now appear at the top, so you can address negative feedback faster. Better navigation – A View All button replaces infinite scrolling, making it easier to browse through ratings. Agent insights at a glance – Tap an agent’s profile picture next to a rating to view their details and performance metrics. You can even initiate a Cliq call or message from there to resolve concerns. Update your app to experience these improvements.

- The latest version of the app comes with a new setting, called "Use Device Time Zone", that allows tickets, activities, and other records to reflect the date and time of the device. This means that agents who travel often can view record details like due and created time updated based on their location, ensuring on-track responses and resolutions. - Made a few performance enhancements and fixed a few bugs from the previous version.

- In the latest version, we've introduced auto-updating for both the ticket list and detail view to eliminate manual refreshes and ensure a smooth hassle free experience for users. - We’ve also enhanced the edit profile section with a search bar for language/locale settings and a new time zone picker for easier personalization, along with app performance and stability fixes.

- In the latest update, we've extended support for the Russian language in Radar. Users can now comfortably navigate the app and solve customer issues in Russian. - We’ve also identified and fixed bugs affecting custom dashboard details to ensure accurate data display and improved functionality. Users can now enjoy a more seamless and reliable dashboard experience.

- In the latest update, we've extended support for the Thai language in Radar. Users can now comfortably navigate the app and solve customer issues in Thai. - We have enhanced the channel icons in tickets—especially the ones representing instant messaging channels like WhatsApp, Instagram, Telegram, etc.,—and made them more visually prominent to help users identify ticket source in a glance in the ticket list, card, and detail views.

We've also gotten rid of some bugs we identified in the previous version and improved the app's performance.