Freshdesk 4+
FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
-
- Free
Screenshots
Description
Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk app for iOS. Streamline customer queries from multiple channels and answer them easily from your phone.
Freshdesk is an online customer support software that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.
Key Features:
Get a quick overview of your helpdesk. Access all tickets available to you.
Prioritize the tickets that need your attention with filters before responding.
Manage your support - Set priorities, assign agents, change tickets statuses.
Race through routine actions with one-click scenario automations.
Delete tickets and block spam right from your phone.
Log time spent on a ticket.
Stay informed about all updates and changes with push notifications.
What’s New
Version 9.7
We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy!
Ratings and Reviews
Frustrating experience
I’m pretty new to Freshdesk and took me a while to figure out most or at least some of the functionality of it, I’ve found that Freshdesk is suitable for my needs after getting a suggestions , but here everything start to get complex , i was on free trial sprout plan, after i set up all the links, can response etc… i got confused i have a lot of work with multiple emails i need to sync between, i forgot the URL to log in to my freshdesk account, went to procedure to recover my log in details, this is where everything gets completed even after i click on “forgot password” the system shows me a notification message “an email with details has been sent to reset the pw, “ but i received nothing, and when i contact freshdesk supplier team it feels like your communicating with a wall, 48 hours for a response, and i keep getting the same question method, “can you prodvide us with the Account URL?”
now come on, people are using your app/software to run their business and the best you can do is 48 hours to get a response, it’s now 3 days since first email, still no updates.
expected better
Display is hardly customizable,
archived items inaccessible
Support
Performance issues- for example delete of contact is very slow
Cache issues - logout from different account and new sign in still has items related to the previous account. Remove and reinstall only resolve the issue.
Notifications stuck- on iOS red notification counter on app icon does not clear
App Privacy
The developer, FRESHWORKS TECHNOLOGIES PRIVATE LIMITED, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
- Size
- 149.9 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 15.0 or later.
- iPad
- Requires iPadOS 15.0 or later.
- iPod touch
- Requires iOS 15.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Bosnian, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- Age Rating
- 4+
- Copyright
- © 2017 Freshworks Inc
- Price
- Free