Zendesk Support 4+
Support - anytime, anywhere
Zendesk
Designed for iPad
-
- Free
Screenshots
Description
Zendesk Support for iOS is built for agents, team leads, and managers on the move. It's a fast and secure productivity tool that gives you visibility to your account in real time. Get ahead of the day and keep things running by bringing the right people, conversations, and information together. Support for iOS is available for iPhone and iPad, so you can access Zendesk whether you’re at your office or on the go!
Some of the key features you’ll find in the app:
// Run your business from the field
If you work in the field, we’ll keep your business running while on the move - take a photo or upload and view attachments to tickets, and get context with tags, notes, and important customer details in profiles.
// Get real-time notifications for critical updates
Real-time push notifications on critical customer updates, a list of activity on your tickets in the notification feed. Configure which notifications you receive by group and when you want them, by day and time.
// Focus on today
Get a snapshot of your ticket views to review volume, demand, and figure out what needs to be prioritised for your account.
// Track team performance
If you’re a manager, you can track current workload and see how your team is doing from the palm of your hand!
// Continue a conversation, or create new tickets
Add the right people to the conversation with @mentions, create new tickets and update assignee, CC, plus add Followers, tags, and any other fields while on the move.
// Search to find context on your customer
Have better insights while on the move, by viewing a customer’s profile to see tags, organisations, notes, requests, and more.
We love feedback, so if we can do something better, please tell us! Our mobile team read every support ticket. Send us feedback directly through the app in the Settings tab.
Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritising, and solving customer support tickets.
Learn more about Support and create a free account here: https://www.zendesk.com/support
What’s New
Version 2.35.0
This release includes some minor bug fixes and improvements.
Ratings and Reviews
Mobile version not helpful
Though the desktop version is pretty neat and complete, the mobile version leaves you with a lot of issues:
• Unfortunately the templates (macros) aren’t recognized through the mobile version.
• You cannot merge tickets, and many times people does not have the laptop with them 24/7.
You guys should start listening to your clients and be more open mind. Because “tags” within the new update, aren’t relevant for many of us.
Ofc just saying a constructive criticism.
Developer Response ,
Hi Edurin,
Thank you for the feedback. If you are having issues with Macros on our app, could you raise a ticket with Zendesk support and we'll happily take a look for you?
In relation to merge tickets, this feature is available inside the app, tap on 'Edit' inside the ticket list, choose your tickets you want to merge and then tap the 'Merge' icon on the bottom menu bar. You'll be prompted to enter the ticket you want to merge these tickets into and have the option to add a comment to the tickets when you merge also.
Any issues, please reach out to us and thanks for the feedback.
New changes
Hi ZD,
Guys why are you keep making it hard for us to use your app? The desktop/web application one is great, and it’s the little things here and there (search option for all fields as an example) that makes the experience easier.
In every new version, you don’t add/fix features, no, you remove them so you force us to think multiple time before even opening your app.
I don’t know what is going on with you, but I believe the desktop product manager need to advise on the mobile application.
Should we continue working with you? I don’t know…
Macros
The app doesn’t deal with macros well
App Privacy
The developer, Zendesk, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Location
- Identifiers
- Usage Data
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- Zendesk, Inc.
- Size
- 99.4 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 15.0 or later.
- iPad
- Requires iPadOS 15.0 or later.
- iPod touch
- Requires iOS 15.0 or later.
- Mac
- Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Arabic, Bulgarian, Czech, Danish, Dutch, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- Age Rating
- 4+
- Copyright
- © 2016 Zendesk Inc.
- Price
- Free