Screenshots

Description

Zendesk Support for iOS is built for agents, team leads, and managers on the move. It's a fast and secure productivity tool that gives you visibility to your account in real time. Get ahead of the day and keep things running by bringing the right people, conversations, and information together. Support for iOS is available for iPhone and iPad, so you can access Zendesk whether you’re at your office or on the go!

Some of the key features you’ll find in the app:

// Focus on today
Get a snapshot of your ticket views to review volume, demand, and figure out what needs to be prioritised for your account.

// Search to find context on your customer
Have better insights while on the move, by viewing a customer’s profile to see tags, organisations, notes, requests, and more.

// Continue a conversation, or create new tickets
Add the right people to the conversation with @mentions, create new tickets and update assignee, CC, plus add Followers, tags, and any other fields while on the move.

// Get real-time notifications for critical updates
Real-time push notifications on critical customer updates, a list of activity on your tickets in the notification feed. Configure which notifications you receive by group and when you want them, by day and time.

// Run your business from the field
If you work in the field, we’ll keep your business running while on the move - take a photo or upload and view attachments to tickets, and get context with tags, notes, and important customer details in profiles.

// Track team performance
If you’re a manager, you can track current workload and see how your team is doing from the palm of your hand!

We love feedback, so if we can do something better, please tell us! Our mobile team read every support ticket. Send us feedback directly through the app in the Settings tab.

Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritising, and solving customer support tickets.

Learn more about Support and create a free account here: https://www.zendesk.com/support

What’s New

Version 2.10.0

This release adds the ability to attach documents and files to tickets. We have added a manual refresh button to the settings screen, the ability to sort the comments in a ticket, and we have improved the tag adding feature. We have also made our app available in six new languages: Greek, Hindi, Hungarian, Indonesian, Thai and Vietnamese. Try it out and let us know what you think. We’d love to hear your feedback.

Ratings and Reviews

4.4 out of 5
36 Ratings

36 Ratings

Edurin ,

Mobile version not helpful

Though the desktop version is pretty neat and complete, the mobile version leaves you with a lot of issues:

• Unfortunately the templates (macros) aren’t recognized through the mobile version.
• You cannot merge tickets, and many times people does not have the laptop with them 24/7.

You guys should start listening to your clients and be more open mind. Because “tags” within the new update, aren’t relevant for many of us.

Ofc just saying a constructive criticism.

Developer Response ,

Hi Edurin,
Thank you for the feedback. If you are having issues with Macros on our app, could you raise a ticket with Zendesk support and we'll happily take a look for you?

In relation to merge tickets, this feature is available inside the app, tap on 'Edit' inside the ticket list, choose your tickets you want to merge and then tap the 'Merge' icon on the bottom menu bar. You'll be prompted to enter the ticket you want to merge these tickets into and have the option to add a comment to the tickets when you merge also.

Any issues, please reach out to us and thanks for the feedback.

bshets ,

Macros

The app doesn’t deal with macros well

Information

Provider
Zendesk, Inc.
Size
55.3 MB
Category
Business
Compatibility

Requires iOS 11.0 or later. Compatible with iPhone, iPad and iPod touch.

Languages

English, Bulgarian, Czech, Danish, Dutch, Finnish, French, German, Greek, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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