The developer replied:“This doesn’t sound right as the app is free and purchasing is optional…”Well — it is right.I purchased a 1-year subscription via the App Store and was then charged an additional 65₪ monthly, directly by Lightricks.I canceled the App Store subscription. It ended. But the charges kept coming.I contacted your support team multiple times, shared receipts, screenshots, and proof. You replied within 2 minutes with generic copy-paste answers. Then you just stopped replying.So no — this is not a misunderstanding. It’s a real problem, and I’m not the only one reporting it.Please stop hiding behind vague public responses. I already sent all documents. You had your chance to “look into this” and chose to ignore it.Avoid this app at all costs!I purchased a 1-year subscription for 204 ILS via the App Store — and paid for it in full.Despite that, the company started charging me an additional 65 ILS every month, on top of the yearly fee.I canceled the subscription during the year to prevent renewal — and it did not renew, as expected.But the monthly charges never stopped. I am still being charged every single month, for a subscription that no longer exists.I contacted support. Their reply took less than 2 minutes, claiming they "investigated" and I wasn’t eligible for a refund.I wrote back with full documentation and screenshots. Again, less than 2 minutes later — same copy-paste response.Eventually, they just stopped replying.Bottom line:I paid for a 1-year subscription.I was charged hundreds more in unauthorized monthly fees.I was ignored and dismissed by support.They are still charging me as I write this — for nothing.This is fraud. And the way their support team handles it is disgraceful.
This doesn't sound right as the app is free and purchasing is optional. Please send your receipt/invoice to us at facetune.support@lightricks.com so that we can look into this for you. Thank you.