I recently had the pleasure of working with an HDFC banker, and I must say that the experience exceeded my expectations. The banker was exceptionally professional, knowledgeable, and attentive to my needs. Right from the initial consultation, they took the time to explain the products and services in detail, ensuring I understood all the available options.What stood out the most was their promptness in responding to my queries. Whether it was through email, phone calls, or in-person meetings, they were always available and provided clear and concise information. They helped me with everything from account management to understanding loan options and investment strategies, always offering practical solutions tailored to my financial goals.Additionally, the banker displayed a high level of patience and understanding, especially when I had multiple questions or concerns. They made sure I felt comfortable and informed throughout the process, and there was no rush to make decisions.Overall, my experience with HDFC’s banking services has been positive, thanks in large part to the excellent service provided by the banker. I would highly recommend them to anyone looking for reliable and customer-centric banking services.

PayZapp is a good app, and it works fast. Earlier, it used to give great cashback offers which made it even better, though now those have stopped. The PayZapp wallet itself is amazing in terms of usability and speed. But here comes the big problem that there is no way to check if any money is credited to the wallet. You can only see debits, not credits. When I contacted customer care, their solution was simply to “keep checking your account balance,” which is ridiculous. No one keeps checking their balance every time, and no one remembers their wallet balance so accurately that they can cross-check it every single time. It is a basic feature that whenever money is credited to the wallet, it should be shown, just like debits are shown. On top of that, when money is debited, the app doesn’t clearly show if it was deducted from the wallet or directly from the main account, everything just gets dumped into the past section with no clarity. This is highly inconvenient and confusing. And the worst part? Customer care just brushed it off saying they are “working on it.” Honestly, I don’t think they are, because this is the most basic functionality that every UPI app already has. It’s frustrating, it’s careless, and it makes the wallet experience pathetic despite how good the app could be.

I am writing to express my feedback regarding the HDFC Bank mobile app. Recently, I encountered an issue where the app prompted me to upgrade to iOS 17, despite the fact that my device does not support this operating system version. This has caused inconvenience and confusion as I am unable to proceed with the upgrade, yet the app insists on it.As a loyal customer of HDFC Bank, I rely on the mobile app for various banking activities, and such errors undermine the user experience. I understand the importance of software updates for security and functionality enhancements, but it's crucial for the app to accurately assess the compatibility of my device and provide appropriate guidance.I kindly request your team to address this issue promptly and ensure that future app updates consider the compatibility of users' devices. Additionally, it would be helpful to receive clarification or guidance on how to proceed in situations where an upgrade is not feasible due to device limitations.

I am writing to express my feedback regarding the HDFC Bank mobile app. Recently, I encountered an issue where the app prompted me to upgrade to iOS 17, despite the fact that my device does not support this operating system version. This has caused inconvenience and confusion as I am unable to proceed with the upgrade, yet the app insists on it.As a loyal customer of HDFC Bank, I rely on the mobile app for various banking activities, and such errors undermine the user experience. I understand the importance of software updates for security and functionality enhancements, but it's crucial for the app to accurately assess the compatibility of my device and provide appropriate guidance.I kindly request your team to address this issue promptly and ensure that future app updates consider the compatibility of users' devices. Additionally, it would be helpful to receive clarification or guidance on how to proceed in situations where an upgrade is not feasible due to device limitations.

PayZapp by HDFC Bank is a colossal disappointment, plagued by an onslaught of intrusive notifications and in-app advertisements that relentlessly bombard users. The barrage of cards and banners feels like a cheap marketing ploy, utterly disregarding user experience. Despite its potential as a convenient payment platform, the app’s aggressive promotional tactics make navigation a frustrating ordeal. Essential features are buried under a clutter of irrelevant offers, rendering the interface clunky and user-unfriendly. HDFC Bank’s insistence on prioritizing revenue over usability is a blatant betrayal of customer trust. This app could be great, but its current state is an annoying, ad-riddled mess. Fix the notification spam and focus on functionality, or risk alienating users entirely. Highly disappointing from a reputed bank. Uninstalling until improvements are made.

I usually refrain from giving negative reviews about an app as I am aware of the effort that goes in to launching a functional app. However, my recent experience with trying to get in touch with Payzapp customer support for getting an approved pixel play card activated which they deactivated for reasons known them alone has been nothing short of horrendous. To activate the card, I need to raise a ticket and the option to raise the ticket does not work as the text box for adding details of the issue is greyed out. The customer support number mentioned on the back of the physical card is no help as when I called that number I was told they cannot help me and only the Payzapp team can help me. The question is how do I seek help when the basic function of raising a ticket does not work.