Agoda: Cheap Flights & Hotels 4+

Opaque Pricing and Frustrating Cashback Process

While Agoda has a wide selection of hotels, the booking process is frustratingly opaque. Unlike most other travel apps that display final prices (including taxes) upfront, Agoda only shows the base price in search results. You only see the full price, including taxes, at the payment stage, making it a cumbersome process to compare options.

Additionally, the cashback process is disappointing. You must wait 60 days after checkout to apply for it, and if you forget to request the cashback within that window, it expires. This feels like a deliberate strategy to ensure many customers miss out on their promised cashback, allowing Agoda to pocket the amount.

Because of these issues, I've found myself starting my hotel searches on other platforms and only using Agoda for price comparisons. It’s unfortunate that a platform with so much potential is marred by such practices.

Developer Response ,

Thank you for the review. We work hard to make the best app experience for our customers. Please email us at appsupport@agoda.com and lets us know your issue or concern, together with the booking ID, guest name, email address, and phone number *if applicable, -- and include the case number #840053 in the subject. We'll look into it and assist you the best that we can. ^Jat

Scam!

Booked hotel through agoda, first it was difficult to contact agoda or owner (no authentic contact information was shared any where and it became difficult for us to reach there. Location link shared wasn’t correct, address says Shyam plaza but hotel was in Shyam arcarde, few mins away from shyam plaza. Location link ended at wrong place. Also the hotel was in the name of Hotel Anand but Agoda page shows “Oyo flagship Hotel Bhaskar”.

We reached late in the night, the reception person claimed himself as owner and said we no more accept online booking and we have discontinued subscription from agoda as they don’t pay us. After wasting an hour and after telling him that we have made the payment he still denied that he won’t accept our booking. I had to tell him that I’ll call police if you won’t allow in middle of the night we can’t go anywhere then finally after few back n forth, he agreed. Rooms were not at all clean, bedsheet, Washroom wasn’t clean again (he gave us 1st room that had no lights in washroom n the after requesting him that we won’t b able to use it without light he gave us this untidy room)

agoda should do verification of such property before listing on their page. As a customer, no contact information, incorrect location link and not accepting our booking even after advance payment gave a overall a pathetic experience.

Biggest scam and fraud

So I have been looking for a place for this weekend and while I was checking only found a place which I wanted to book so I went for an option of book now and pay later where are they asked for my card details I had filled my car detail and clicked on book now in Pay Later tab, this redirected me to a page where I need to put an OTP but I was not sure about the date so I cancelled it the means I did not use The OTP even after that my payment has been deducted the booking was confirmed which was a non-refundable booking so accidentally, without any reason I got a booking which was non-refundable even after selecting book now and pay later....this is a kind of scam only and I am definitely going to report it on to the higher authorities as well and when I contacted the customer care they responded that they haven’t transferred the amount to the hotel but It is in their authorisation section only but they can’t cancel the booking they can’t refund my amount because it’s a non-refundable booking they just making us fool by creating some nonsense policies and most important question how can they deduct or the use my card for payment when I am not putting the OTP what is the point of OTP if it is not required for deduction