ALTT – Webseries & Movies 17+

I downloaded this app a few days ago and took a subscription. My subscription was from a laptop and not my phone. My account was debited with ₹100 and it reflected on my altbalaji acc on the laptop however when I opened my account in the phone, it showed that I didn’t have any subscription and asked me to take a subscription. I tried ways to get the subscription reflected on my phone as well, but in vain.
Today, after 3-4 days of my subscription, when I logged in to my account from laptop, it says that I don’t have a subscription. I had reported the problem I had with my phone, and haven’t got any response yet. I thought writing here would may be help. I am not concerned about my ₹100 but the poor working of app. I took subscription for a reason and now even after paying I am here sitting here without any subscription. I need this issue to be addressed properly.

Hi,

Please share with us the payment receipt and the email id associated with ALTBalaji app to support@altbalaji.com and we shall look into the issue on priority.

Team,
ALTBalaji

Yesterday, I decided to upgrade to the premium version of an app. However, I encountered an issue because it did not prompt me with the usual pop-up message instructing me to press the appropriate button on my Apple phone. Typically, when you make any app purchases on the Apple platform, you are guided to press the correct button on your Apple device to confirm and activate the subscription. Unfortunately, this particular app did not display such a prompt for me. Additionally, the only payment method available was Apple Pay, which is not even available in India. Despite this, I clicked on the option, and the subscription was somehow activated. I received an email from the alternative team indicating that the purchase was processed through iTunes. However, the money has not been deducted from my iTunes account, and I am puzzled as to why this is the case. Although the premium features are active, and I can access premium videos, the payment has not been reflected in my iTunes account. Furthermore, the app subscription details are missing from my subscriptions list and are not visible in the media and purchase section either.

Hi, Please write to us on support@altt.co.in and we will do our best to help you. Team ALTT

Hi team,

I had written several mails to you regarding the subscription issue which i guess everyone is facing. Its been one month i have been waiting for the issue to be resolved but i dint receive a single response from your end. I even shared the purchase receipt through mail but nothing was done after that too. Just wanted to ask you guys a question- if you guys dont want to resolve any issue or not even interested in replying any of the mail then why have you created the support centre mail id? And also on the other hand you guys are asking your subscribers for subscription money and when paid there is nothing happening in the app. Any you guys just sit quiet and do nothing. This is a very poor response i got from your end and i am very dissappointed with this.

Hi,

Please share with us the payment receipt and the email id associated with ALTBalaji app to support@altbalaji.com and we shall look into the issue on priority.

Team,
ALTBalaji