BookMyShow | Movies & Events 4+

I am regular happy user of book my show but today i am facing some problem . Book my show and Cinemas coordination is not good. My Point is:- we have booked show at RN Cinema, Rohtak from book my show application. I have received confirmation also by mail/ sms and what’s app. I reached Cinema with my family, according to my show time 09:00 PM. Cinema manager said show has been cancelled and we have intimate to book my show time. We don’t have any show for today ( show cancelled due to less bookings of tickets) . I am in Cinema and manager convincing me for go back to home and said we will refund your tickets amount. My house is approx 15 kms from cinema. Me 15 kms ye sunne nahi aaya tha ke movie cancel ho gaye h aap Gar chale jao. Ye aap Mujhe msg ya mail par confirmation de sakte the. So I can manage my time with another work . I am requesting to book my show Team , please take it seriously. Why customer suffer?

Hi Himanshu,

Feedback taken and we have worked with the cinema and fixed it. We'd love to have a word with you. You can touchbase with us on LIVE CHAT and our team will contact you right away.

Team BookMyShow

The app firstly charges an extravagant fee for any bookings and creates new scammy features to dupe customers. Especially the share feature on the ticket which doesn’t allow you to cancel the ticket after. I wanted to cancel my wrong date ticket and they won’t let me cancel coz I apparently shared the ticket after booking. Firstly it’s their app feature but they would blame it on the cinema and secondly when I was sharing the ticket to my friend it never gave any pop up saying you can’t cancel after you share ticket. I didn’t split the money of the ticket on the app but simply shared the information. Their terms and conditions are also in the tiniest font in the lightest of grey font. If there was transparency with customer they would have put it more clearly for a customer to make an informed choice. They know that the very person booking may make a mistake but the moment another set of eyes see it they would realise and then want to modify/cancel. They are taking advantage of that. Offcourse they had to remove the cancel option after sharing to not help people rectify their mistake. I realised only a minute after booking but now they won’t refund even being within the cancellation limit with this new ridiculous feature. Please don’t use this app, instead pay the direct cinema through their own app or walk in that’s even cheaper. Worst app ever!!!

Hi,

We apologize for this. Please send us your concern at support.bookmyshow.com This will be handled with utmost priority.

Team BookMyShow

I booked my ticket on BMS and by mistake ended up booking for 13 September instead of 15 September and paid 2981 for 10 tickets. Since I had a voucher with me I also thought of using it and saving some money. When I got my tickets I reloaded that I had done a blunder and booked the tickets for a wrong day. I requested BMS to modify my ticket to a different day or refund my money but they told me that only cinema hall where I am booked can do that as I we are just the aggregators. I called the cinema hall and they said BMS has an option of refunding. Well never the less to my dilemma I called back BMS and requested them to refund or modify and to my shock the answer I get is “ sir terms and policy “ don’t allow us to do that as u have used a voucher. Well I used voucher of 500 to pay 2981. So just because I used the voucher they refused to refund my money . Coz it’s mentioned in there policy. I am not bothered about the amount as that is gone now to BMS and it might be used now to upgrade BMS systems or help the stakeholders to pay their emi and loan or probably pay insentive to their staff. It’s better to go to a counter an buy tickets atleast u will not end up for such humiliation and embarrassment. My pledge is that I will not use BMS and request you also not to use. You book you pay convenience charges per tickets and you pay for the movie and you end up with such humiliation.

Hi, We understand that you are unhappy with your past experience with us. Just wanted to bring this to your notice that we are bound to abide by the TnC's which are set by the 3rd party vouchers once the tickets are booked, cancellation won't be possible in any circumstances. We would love to have you with us if you could share your best time to talk to you on LIVE CHAT along with the booking id and contact details. Do give us a chance to fix this.