CaratLane - A Tanishq Partner 4+

CaratLane Store Margao absolutely exquisite

CaratLane Margao Branch staff has been very warm and welcoming. Ms. Parifa has been very patient in showing us different items we wanted to see and she has explained to us in detail the way CaratLane care for their customers providing genuine information. We are overwhelmed with the services and have been so happy to place our orders for certain ornaments we liked. One request I would like to make to the owners of CaratLane is that they plan to have upto size 18 rings for women in their showroom which would help many women buy a ring of their size on their first visit to the stores. Thank you Parifa and thank you CaratLane and all the staff.

Developer Response ,

That's such lovely feedback! Thank you for your confidence in our ability to serve you. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavour to deliver such delightful experiences. Also, we will surely work on the given feedback. We look forward to serving you again in the near future.

Pathetic service zero quality in user experiences & the tech and marketing support.

I had bought a diamond solitaire ring from CaratLane for my engagement . It was my first purchase & will be the last for sure.
From store to online it has just given me pain.
At first I was not able to place the order because of some technical issue. My gift card voucher was not working I don’t know why. Then it worked after few conversations then in the payment they applied 10k instead of 5k. After placing the order I got a call after few days that plz return our extra money otherwise they will cancel my order. I paid the amount then I got a mail after 2 days that your payment is showing as fraud so we need to clarify plz send your card details with the ID proof. & the irony is I did the payment through net banking not by card. Finally after waiting a week I receive the product and the tin box is distorted the bill is showing other amounts. Gold weight is different which was told to me in the Caratelane store.
It’s a sheer frustration for me I have been part of the several e commerce company where I have established the product but never expected this from a jewellery e commerce where your trust should be given top priority.
Thanks a lot Caratelane for ruining my experience that too for my engagement.

WORST EXPERIENCE

Dear Caratlane Customer Service Team, I am writing to express my disappointment with my recent experience with Caratlane. This is my first time ordering from your company, and unfortunately, it has been the worst experience I have had with an online retailer. I placed an order with the expectation of receiving it in a timely manner. I specifically requested early delivery, as I needed the product before a scheduled flight. However, despite assurances from your team, the delivery has been delayed multiple times. I was informed that the product would be delivered today, but now I have been told that it will not arrive until after 8:30 p.m. Additionally, I requested to pick up the product from the store, but this option was not made available to me. This lack of flexibility and customer service is unacceptable. As a result of this experience, I am left feeling frustrated and inconvenienced. I had high hopes for Caratlane, but unfortunately, my experience has been far from satisfactory. I will be sharing my experience on social media to ensure that others are aware of the poor service I have received. I hope that you will take this feedback seriously and work to improve your customer service and delivery processes.

Developer Response ,

We are extremely sorry to know about your recent experience with caratLane. This was not the kind of service which was expected to deliver from our end. Please do share your feedback along with your contact details at customervoice@caratlane.com and our team will reach out to you at the earliest.