Convin 4+

Monitor and analyse 100% calls automatically based on custom scorecards.

With Convin you can take the power of getting all the Conversation Analysis and intelligence on the go. Convin lets you get all the analytics related to your call or chat conversations on the move wherever you go with the accessibility of just your smartphone.

Multiple Dashboards
We have Multiple Dashboards helping us to understand the stats and analytics related to the following

Team Level Analytics - Shows us analytics related to multiple teams
Rep Level Analytics - Shows us analytics related to multiple reps
Parameter Level Analytics - Shows us analytics related to the different parameters for a call and the scoring for each one of them
Violations - Shows us the analytics for the multiple violations that are occurring across the conversations.

Filters
Filters lets you choose the custom set of data and we have extensive list of filters to choose from such as Team, Reps, Call Duration, Date Range for the calls and much more

Detailed Analysis
For all the Dashboard, we have the option to view the detailed view with trends related to Rep and team performance which helps to understand the performance improvement or decrease with time.

Notifications
Get notified with all the important updates related to the call or chat conversations with the help of push notifications.