DriveU: Car Drivers & Services 4+

Booked driver for 6:15am for outstation from blore, to our surprise in the app it was showing as driver is arriving in 10mins to location since 4:30am. However driver never arrived till 6:45am. When tried to call multiple times on number mentioned in app nobody picks nor answers the call neither you will get a call back or SMS about status or about issue if any. To our second surprise,SUDDENLY DRIVER CANCELLED THE TRIP A new Driver was assigned and he took additional 30mins to arrive. So, the trip which was supposed to start at 6:15am started at 7:15am and till then was stuck at pick up location with family in the car at Guruguntya palya doing literally nothing though trip was planned to start early morning.

Hi User,

This doesn't seem right and apologies for any inconvenience that this may have caused you. We want to take a closer look at this for you. Please share the booking ID or registered mobile number to care@driveu.in to address your concerns appropriately.

Regards,
Team DriveU

I downloaded this app yesterday and informed the call center agent via chat that it was very important for us to have a driver assigned in the morning, as this was my first time using your application and my booking was for a sensitive occasion—a funeral. The driver called me in the morning, but mentioned he was having network issues and couldn’t hear me properly. I told him that I could hear him just fine, but he still asked for my number. Even though we were already connected through our phones, he asked me to cancel the booking and said he would come directly. I explained that wasn’t possible because I needed a bill. When he arrived, he mentioned having work-related issues. I offered him my personal hotspot to connect, but he continued having network problems and couldn’t start the trip, insisting I call the call center. This process wasted 15 to 20 minutes of my time in the morning. Eventually, he began raising his voice and behaving rudely, claiming it wasn’t his problem. I calmly asked him to step out of my car, took my car home, booked an Uber, and left. He then called me back from his personal phone, insisting I cancel the booking. I contacted the call center, asked them to cancel the booking, and requested that a formal complaint be lodged against the driver. It is crucial for organizations like yours to have the right drivers for such services.

Hi Aditya,

We sincerely apologize for the inconvenience caused by the driver's last-minute refusal upon arrival. We understand the significant impact this has had on your pre-booked plans, especially since this was your first booking with us. We are dedicated to addressing your concerns and kindly request you to provide us with your registered mobile number at care@driveu.in. This will enable us to directly contact you and promptly address and resolve the concerns you have encountered.

Regards,
Team DriveU

Have been using the app very regularly since the last one year especially. The quality of the drivers is a mixed bag, at times they are excellent and at times their driving skills are really questionable. However one recent case happened with me when the driver stole 2000 rupees from the car. When I raised this with DriveU, the only response I got was that what proof do you have for this. I agree that it is my word against the driver’s however the least the support team could do was be a bit more empathetic about it. I have made 15+ bookings in a period of 2 months and never was such an issue raised from my end. Questioning the legitimacy of the customer’s complaint in a service industry may not be the best way to deal with such issues.

Long story short, if you are willing to take a chance and hope that you get a good driver so that you do not have the need to deal with the rude customer support agents then you can take a shot at using the app. But beware just in case you face any issues, you would be dealing with a group of “know it all” people who have their own high handed way of dealing with issues

Dear Dhruv, We are really sorry to know about your concern. Request you to share your booking details at care@driveu.in so that we can look into it and resolve at the earliest.