FedMobile 4+

Dear Fed Tech Team,

I have been using Fed Bank and its apps for over 8 years and have been very happy with the services. Most of my family members also use Federal Bank. However, we all face one recurring issue: login problems. We work abroad, and whenever there's an app update, you guys are asking to relogin using an sent a message from our mobile number. This is problematic because our Indian numbers don't work abroad to send messages.

Could you please add the option to receive OTPs via email/text as well? As NRI account holders, we cannot log in once we landed India. Everything else about your service is excellent, but this login issue is a significant inconvenience. We understand the importance of security, and using personal emails for OTPs should be secure as well.

Please consider sending OTPs to either mobile numbers or emails. This is a humble request, and we hope for your assistance.

Thank you, team.

Hi,

A genuine feedback from our customer is always appreciated and It's wonderful to see you taking the time to provide your helpful recommendations. We'll certainly pass on the same to the concerned team.

-Tejashri

I would like to thank the customer care department of federal bank for helping me out with a case where I got scammed of 16k and I informed the customer care in which they guided me how to safeguard my account . At first they said they were help less as the problem was I myself had transferred the amount to the scammer so they said they couldn’t help as the bank would take this as an matter of negligence from the customer ( the branch manager and home branch couldn’t help or didn’t even care . But after 2 or 3 calls to the customer care a lady understood the issue and I don’t really know her name but god she did take this Matter up and tadaaa in 20 days I got the complete funds back . Without even filing an FIR . Trust me I do a lot of transactions using many banking services but never ever I have felt so much happy . This federal bank really values their customers. I am forever grateful to the customer service team of the bank for doing such a great service. I praise the lady who called me and told that she will take this matter up on behalf of me and she really did such a wonderful job. I wish federal bank gives good credit to their customer care department. Good job guys you make India and Indians proud . Jai hind 🇮🇳

( 😂 this is not any paid post , for the first time I genuinely posted an review )

Hi shitvjkrukk,

We are incredibly grateful for the kind review. Customer satisfaction is our top priority and we are committed to our customers. Hope you will recommend our app to friends and relatives.

-Tejashri

Deep dissatisfaction with the Federal Bank mobile application and overall service experience. Unfortunately, my encounters with their services have been far from satisfactory. Firstly, the mobile application itself is poorly designed and unorganized. Navigating through the app is a cumbersome task due to its unintuitive interface. Basic functions are difficult to find, and the app frequently crashes, making it unreliable for essential banking tasks. The user experience is significantly below par compared to other banking apps available today. Moreover, the quality of the application services is disappointingly low. To make matters worse, attempting to reach customer support through the toll-free numbers is an exercise in futility. The numbers are frequently unreachable, leaving customers stranded without assistance. This lack of accessibility is unacceptable, especially for a financial institution where timely support is crucial. Additionally, the telephonic services provided are nothing short of pathetic. On the rare occasions when I did manage to get through, the support staff were either unhelpful or ill-informed, leading to further frustration. The inability to resolve issues efficiently over the phone reflects poorly on the bank’s commitment to customer service.

Hi Arun7734,

We apologize for this experience and would like to do everything we can to help. Our objective has always been to provide the best services to all of our Federal Bank customers. We request you to kindly drop a mail at contact@federalbank.co.in so that the concerned team will assist you further.

-Tejashri