Screenshots

Description

Help Scout's iOS app gives you powerful help desk software in your pocket so you can easily support customers on the go. Keep your finger (literally) on the pulse of what's happening with your customers, collaborate remotely, and put the life back into work-life balance — all without compromising your customers’ experience.

With the Help Scout App you can:
• View any Help Scout Mailbox with a finger tap
• At-a-glance access to all conversations in your folders
• Reply to customers and add Cc/Bccs to keep everyone in the loop who needs to be
• Avoid fat-finger mistakes (and awkward autocorrects) with Saved Replies
• Apply tags for wizard-like power to categorize conversations or trigger automations.
• Add notes to conversations and keep up team collaboration even in the remote-est location
• Delegate from afar by assigning conversations to team members, or teams for Plus plan users
• Change status to quick close conversations or put them on hold for deeper investigation
• Plus plan users can apply custom fields to keep reporting data squeaky clean
• Powerful search puts your customer’s entire conversation history right in your hand
• Direct, In-app email contact to our support team just in case you run into any trouble
• Avoid eye contact with any disappointing dates and reply to your customers instead

Help Scout is cloud-based help desk software for companies that insist on delivering a delightful customer experience at any scale. We help businesses keep standards high and response times low with powerful automation, smart reporting, and unique features for effortless collaboration across teams. Build stronger relationships with your customers through fast, personalized email support — you'll be set up in minutes!

What’s New

Version 1.20.4

We fixed several scenarios that could cause the application to crash:
- when trying to preview attachments on an iPad
- when forwarding or sending a reply that included a Cc or Bcc recipient.

Ratings and Reviews

5.0 out of 5
4 Ratings

4 Ratings

Kamran A Aziz ,

Great App which gets everything done on the go

HelpScout is my daily driver that helps me keep my business running with good support, an App was an icing that my team was waiting for so long.

Wrote that review 3yrs ago and it is still true.
Thank you HelpScout!

Developer Response ,

Thank you for the kind words! 🥰

A.SK ,

Best Light weight app

In last 11 years of iPhone and App usage.
The best ever light weight app.
Simple ! Elegant !! Does It is
Meant for !!! So, my focus
And my team focus on
Support Ticket
Resolution
Only

Kudos
Entire
Help
Scout
Team

Developer Response ,

Thanks so much! 😀 Will pass the Kudos along to the team. We are so glad you're enjoying the app.

Information

Provider
Help Scout PBC
Size
36.7 MB
Category
Business
Compatibility

Requires iOS 11.0 or later. Compatible with iPhone, iPad and iPod touch.

Languages

English

Age Rating
17+
Unrestricted Web Access
Copyright
Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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