Hyatt Dining Club

Name: Hyatt Dining Club
Rating: 4.3 (281 reviews)
Author: GMS Consultant Private Limited

Food & Drink

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281 Ratings
Ages

4+
Years
Category

Food & Drink
Developer

GMS Consultant Private Limited
Language

EN
English
Size

174.8
MB

iPhone

Unlock a world of exclusive privileges. Own your privilege with Hyatt Dining Club—a membership designed for those who appreciate the finer things. Enjoy exclusive rewards, curated benefits, and exceptional dining experiences at participating Hyatt hotels across India. Key Features: -Effortlessly manage your membership account -Redeem exclusive rewards and vouchers on the spot -Discover the best hotels, dining spots, bars, and spa experiences -Get the latest updates on member-exclusive offers

Ratings & Reviews

4.3

out of 5

281 Ratings

Exemplary service displaying Hyatt values - Sandeep Tiwari
02/01/2023

Harshit D
Dear HDC Team,Wanted to write an appreciation review for 1 of your colleagues Mr. Sandeep Tiwari whose prompt help & guidance helped me get through my HDC bookings in a matter of a few minutes. I had a problem wrt utilisation of my comp Suite vouchers & Sandeep was prompt in coming back with some great solution options. Sincerely appreciate his professionalism during the entire process. Also a sincere request to Team HDC - To consider some renewal benefits in terms of price discount or additional Stay / Meals vouchers for old patrons. Asking to pay the same amount as new for renewals is not something that may encourage customers. So just as a delight factor & to retain the old customers you should introduce some perks. Eg - I got to know today that the 2nd Comp room bight stay is not going to be a part of the new Platinum membership whereas the price remains the same - Now i am in 2 minds whether to renew or not as there are other groups offering similar aspects. I thought the USP of this membership was 2 Comp room nights + the Meals vouchers which most of your patrons would’ve surely utilise, most other vouchers go unused (esp in my case) so are kind off worthless for me. Hence the indecisiveness. Request the team to kindly look into the renewal benefits.
Exemplary service displaying Hyatt values - Sandeep Tiwari
02/01/2023

Harshit D

Dear HDC Team,Wanted to write an appreciation review for 1 of your colleagues Mr. Sandeep Tiwari whose prompt help & guidance helped me get through my HDC bookings in a matter of a few minutes. I had a problem wrt utilisation of my comp Suite vouchers & Sandeep was prompt in coming back with some great solution options. Sincerely appreciate his professionalism during the entire process. Also a sincere request to Team HDC - To consider some renewal benefits in terms of price discount or additional Stay / Meals vouchers for old patrons. Asking to pay the same amount as new for renewals is not something that may encourage customers. So just as a delight factor & to retain the old customers you should introduce some perks. Eg - I got to know today that the 2nd Comp room bight stay is not going to be a part of the new Platinum membership whereas the price remains the same - Now i am in 2 minds whether to renew or not as there are other groups offering similar aspects. I thought the USP of this membership was 2 Comp room nights + the Meals vouchers which most of your patrons would’ve surely utilise, most other vouchers go unused (esp in my case) so are kind off worthless for me. Hence the indecisiveness. Request the team to kindly look into the renewal benefits.
Hyatt Dining Club - Customer Support.
25/01/2023

Kathoke
Having been a member of the Hyatt Dining Club since January, 2022 & satisfied with the programme, I decided to renew my membership for another year but was thrown into a spin between various staff members since my vouchers which were not utilised did not get revalidated. For nearly five days different personnel were contacted without any results. Just yesterday, I received a call from Ms. Shonshon Khapudang - Manager, Programme Support - Hyatt Dining Club who was quick to understand the problem. Not only that, she requested for a day’s time & rectified the problem within less than 24 hours! Truly impressive!! The Hyatt Dining Club Management should employ more staff like her so that members like me are not sent on a wild goose chase. Well done Shon & a BIG Thank you!!
Hyatt Dining Club - Customer Support.
25/01/2023

Kathoke

Having been a member of the Hyatt Dining Club since January, 2022 & satisfied with the programme, I decided to renew my membership for another year but was thrown into a spin between various staff members since my vouchers which were not utilised did not get revalidated. For nearly five days different personnel were contacted without any results. Just yesterday, I received a call from Ms. Shonshon Khapudang - Manager, Programme Support - Hyatt Dining Club who was quick to understand the problem. Not only that, she requested for a day’s time & rectified the problem within less than 24 hours! Truly impressive!! The Hyatt Dining Club Management should employ more staff like her so that members like me are not sent on a wild goose chase. Well done Shon & a BIG Thank you!!
Extremely Disappointing Club Membership
15/09/2022

Jknfuyeszhj
This is the second time I am holding a membership with Hyatt and how disappointing it was to get one simple room booking done. When my previous membership was getting over, I got several calls asking me to renew the membership, which I did. But when I had to book the complementary room for a stay, my requests were constantly rejected. I tried several times through the app and none of my request was accepted. Finally when I had contacted the customer care, the staff Mr. Sandeep Tiwari helped me in getting a room booked finally. Really appreciate his help. Property wise, the food was great, the room had a great back water view. But house keeping and engineering were huge disappointments. The bath tub had lot of dust and hair strands. There were some names written on the bathroom mirrors which looked creepy. There was water logging issues too. In a nutshell the hotel and facilities are good, but the service was below average. Will never take the membership again.

Developer Response
Dear Jayshree Navin, we are very sorry to hear about your experience and inconvenience caused. We have shared your feedback with the hotel and we ensure you have a pleasant experience hereon. You have been our valued customer and we would love to have you back as a member. For any further assistance, please reach out to our Help Desk at care@hyattdiningclub.com or 1800 572 9000 any day of the week between 9:30 am to 10:00 pm. Warm Regards, Team Hyatt Dining Club
Extremely Disappointing Club Membership
15/09/2022

Jknfuyeszhj

This is the second time I am holding a membership with Hyatt and how disappointing it was to get one simple room booking done. When my previous membership was getting over, I got several calls asking me to renew the membership, which I did. But when I had to book the complementary room for a stay, my requests were constantly rejected. I tried several times through the app and none of my request was accepted. Finally when I had contacted the customer care, the staff Mr. Sandeep Tiwari helped me in getting a room booked finally. Really appreciate his help. Property wise, the food was great, the room had a great back water view. But house keeping and engineering were huge disappointments. The bath tub had lot of dust and hair strands. There were some names written on the bathroom mirrors which looked creepy. There was water logging issues too. In a nutshell the hotel and facilities are good, but the service was below average. Will never take the membership again.
Developer Response 20/09/2022
Dear Jayshree Navin, we are very sorry to hear about your experience and inconvenience caused. We have shared your feedback with the hotel and we ensure you have a pleasant experience hereon. You have been our valued customer and we would love to have you back as a member. For any further assistance, please reach out to our Help Desk at care@hyattdiningclub.com or 1800 572 9000 any day of the week between 9:30 am to 10:00 pm. Warm Regards, Team Hyatt Dining Club
Excellent benefits and customer care
30/04/2023

Avanthika Ravikumar
We have been Hyatt loyalists for years now and they have always found a way to accommodate our requirements. We needed the complimentary second night which was not available at all. We left an enquiry and they called and gave us the booking by themselves. Special thanks to Apoorva from their team who made sure this went through well. We will always continue to be Hyatt Loyalists.
Excellent benefits and customer care
30/04/2023

Avanthika Ravikumar

We have been Hyatt loyalists for years now and they have always found a way to accommodate our requirements. We needed the complimentary second night which was not available at all. We left an enquiry and they called and gave us the booking by themselves. Special thanks to Apoorva from their team who made sure this went through well. We will always continue to be Hyatt Loyalists.

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