Hyatt Dining Club 4+

Exemplary service displaying Hyatt values - Sandeep Tiwari

Dear HDC Team,

Wanted to write an appreciation review for 1 of your colleagues Mr. Sandeep Tiwari whose prompt help & guidance helped me get through my HDC bookings in a matter of a few minutes.

I had a problem wrt utilisation of my comp Suite vouchers & Sandeep was prompt in coming back with some great solution options.

Sincerely appreciate his professionalism during the entire process.

Also a sincere request to Team HDC - To consider some renewal benefits in terms of price discount or additional Stay / Meals vouchers for old patrons.
Asking to pay the same amount as new for renewals is not something that may encourage customers.
So just as a delight factor & to retain the old customers you should introduce some perks.
Eg - I got to know today that the 2nd Comp room bight stay is not going to be a part of the new Platinum membership whereas the price remains the same - Now i am in 2 minds whether to renew or not as there are other groups offering similar aspects.
I thought the USP of this membership was 2 Comp room nights + the Meals vouchers which most of your patrons would’ve surely utilise, most other vouchers go unused (esp in my case) so are kind off worthless for me.
Hence the indecisiveness.
Request the team to kindly look into the renewal benefits.

Hyatt Dining Club - Customer Support.

Having been a member of the Hyatt Dining Club since January, 2022 & satisfied with the programme, I decided to renew my membership for another year but was thrown into a spin between various staff members since my vouchers which were not utilised did not get revalidated. For nearly five days different personnel were contacted without any results. Just yesterday, I received a call from Ms. Shonshon Khapudang - Manager, Programme Support - Hyatt Dining Club who was quick to understand the problem. Not only that, she requested for a day’s time & rectified the problem within less than 24 hours! Truly impressive!! The Hyatt Dining Club Management should employ more staff like her so that members like me are not sent on a wild goose chase. Well done Shon & a BIG Thank you!!

Extremely Disappointing Club Membership

This is the second time I am holding a membership with Hyatt and how disappointing it was to get one simple room booking done. When my previous membership was getting over, I got several calls asking me to renew the membership, which I did. But when I had to book the complementary room for a stay, my requests were constantly rejected. I tried several times through the app and none of my request was accepted. Finally when I had contacted the customer care, the staff Mr. Sandeep Tiwari helped me in getting a room booked finally. Really appreciate his help. Property wise, the food was great, the room had a great back water view. But house keeping and engineering were huge disappointments. The bath tub had lot of dust and hair strands. There were some names written on the bathroom mirrors which looked creepy. There was water logging issues too. In a nutshell the hotel and facilities are good, but the service was below average. Will never take the membership again.

Developer Response ,

Dear Jayshree Navin, we are very sorry to hear about your experience and inconvenience caused. We have shared your feedback with the hotel and we ensure you have a pleasant experience hereon. You have been our valued customer and we would love to have you back as a member. For any further assistance, please reach out to our Help Desk at care@hyattdiningclub.com or 1800 572 9000 any day of the week between 9:30 am to 10:00 pm. Warm Regards, Team Hyatt Dining Club