Airtel Thanks – Recharge & UPI 4+

Managing multiple Airtel sim accounts

I've been using the Airtel Thanks app for managing my Airtel services, including my personal and work SIMs, as well as my broadband account. While the app offers a range of features, I've encountered a significant issue that needs attention. The primary concern is the inability to switch between my personal and work accounts within the app. Despite having two Airtel SIMs, the app defaults to my work number, making it challenging to manage my personal account and broadband services seamlessly. Additionally, there seems to be no direct option to communicate with customer support within the app for non-listed issues. This limits my ability to seek assistance when facing account-related challenges like recharging my broadband account linked with my personal number. Improving account management functionalities, such as allowing users to switch between linked accounts easily, and integrating a more accessible support feature within the app would greatly enhance the user experience. I appreciate the efforts put into the Airtel Thanks app and believe that addressing these issues would make it even more user-friendly and efficient for managing Airtel services. Thank you for considering my feedback.

Sujatha Dev’s query

I refer to Madam Sujata Dev’s query, all said and done, with lots of advertisements, the fact is it is only on paper that Customer Team will resolve all your issues. As a customer I have also faced this situation and the team is only passing the buck to some one and it’s a pretty lot time lost in getting our things resolved. We have to run from pole to pole to make the Airtel team understand the problem and the situation we r in. No good .

Mukund Ramrao Kulkarni: In continuation of what is stated above I have to add that the passing of buck and stealing of time in resolving the customers issues Airtel is in the top list. I have three connections and in getting them parked in Safe Custody during my stay in USA for six months all the period was wasted in dilly dally the issue and I had to request for restoration as I returned back to India and I was penalized unnecessarily by exorbitant charges. I still have thought to switch over to another service provider. I presume that there is no nodal officer for Karnataka state. Because I could not get any concrete reply from the official😌

डेवलपर की प्रतिक्रिया ,

Hi, we certainly want to deliver that ease of access to make every day better for you. Please drop us an email at Socialcare@airtel.com along with your registered number. We’ll get your issue checked on priority. Thank you, Sachin- Team Airtel

This apps soul purpose is to get bills paid

How can i reach your customers care? I mean the actual human? Your chat bot is incredibly frustrating and useless thing i have ever seen so far.
I tried to have a call with customer service as i Dont have internet connection for two days so far on my broadband wifi. The only option i have is to chat with your bot, and it just showed predefined option, and nothing else, at then when i selected “no issue is not resolved “ that bot just replied “well, we tried” are you seriously that careless about the customers who pay you????? , i manually typed in and asked that i want to have a call with customer service executive, it gave me a number, and even that number did not connect me to any human executive instead its just another bot with voice!!! I am completely in dark what’s happening and why Airtel is taking two days to fix the issue. … problem is the outage happened because of some wires got cut, not just airtel other ISP connections went down as well, they fixed everything in 2 hours but Airtel didn’t do anything about it.
Its pretty clear that you guys did not employ proper customer support team, you care till we buy a plan and an existing customer doesn’t mean anything to you guys. THE WORST CUSTOMER SUPPORT I HAVE EVER WITNESSED

डेवलपर की प्रतिक्रिया ,

Your satisfaction is our top priority. However, we feel sorry for the inconvenience. To assist you swiftly, kindly email us your registered mobile number and DSL ID along with details to airtelcares@airtel.com. We'll get this checked.. Regards, Team Airtel.