I tried using the Passport Seva app and it’s been an extremely frustrating experience. The app doesn’t even open properly most of the time, and when it does, it either crashes or fails to load basic features. It’s unreliable and clearly not maintained well.For something as important as passport services, users expect at least a functional platform. Instead, this app wastes time and creates unnecessary stress. The interface is outdated, performance is poor, and there seems to be no proper support or fixes.Honestly, this level of service is disappointing but sadly not surprising. Definitely needs major improvement before it can be considered usable

The Passport Seva app is one of the most frustrating apps I’ve ever used. It’s incredibly slow, constantly lags, and often becomes completely unresponsive. Basic features like dropdown menus frequently don’t work, making even simple tasks unnecessarily difficult.To make matters worse, the app regularly displays “Server is down” errors, forcing users to try again and again. Unfortunately, the website isn’t any better—it suffers from the same sluggish performance and unresponsiveness.This is a national passport service backed by the government. Citizens expect a reliable, stable, and efficient digital service, especially for something as important as passport applications. Instead, the experience feels outdated, poorly maintained, and unreliable.A complete overhaul of both the app and the website is long overdue. This level of service is simply unacceptable for an essential public service.

Consider scenario when applicant has applied for re-issue of his expired passport within 3 years of expiry.For this reissue address got changed and marital status also got changed from unmarried to married. So applicant added name of spouse in application. Now, considering above inputs, when someone check in document advisor for list of documents, it will not show that marriage certificate will require.After reaching at PSK, applicant has to suffer by seeing that marriage certificate is also required. However, he has already checked before coming to PSK for appointment in document advisor and still without his fault. He has to suffer.

The app is very good. Provides all useful information. I was able to file my re issue of passport and able to upload all relevant documents through digilocker. No hustle at PSK.