There was absolutely no indication in the app that I needed to maintain a minimum ₹50 balance in the wallet while recharging. I had added ₹250 to the wallet and selected a ₹250 charging amount, but the app simply showed an “Insufficient Balance” message without explaining why.This left me completely confused, and I ended up wasting nearly half an hour trying different things—force-closing the app, reconnecting the charger, and troubleshooting on my own. Eventually, I had to call customer support, and only then was I informed that I could charge for a maximum of ₹200 because ₹50 must always remain in the wallet balance.After the call, I tried adding another ₹50, only to discover that the app requires a minimum wallet top-up of ₹100. Why am I being forced to add more money than I actually need? This feels unnecessarily restrictive and frustrating.My bigger question is: why is a wallet mandatory in the first place? Why not allow direct payment methods like UPI, cards, or net banking at the time of charging? The entire experience feels inconvenient and designed to lock users into maintaining a wallet balance.Between the poor communication, confusing error messages, forced wallet top-ups, and expensive charging rates, the experience has been extremely disappointing. It was frustrating enough that I stopped using Jio chargers altogether.

The new app is worst. It has serious bugs as it doesn’t allow you to resume charging if for the amount scheduled was exhausted and it got stopped . Now if you want to remotely resume charging by further loading amount, it won’t allow as it will be in Finishing mode continuously. This was easily done in earlier version. Moreover if you for some reason if you could not start the session, it will keep on showing preparing and you will have to wait for few minutes to get tha changed. All these things were quite smooth in the earlier version. Even UI was better. Can’t you guys handle a simple App?

The previous app had a functionality to view charging gun status, on how much time is remaining to charge. It was easier to plan out, this has been removed.On electricity fluctuation, there is no option to resume the charging. Need to remove the gun and restart.App keeps loading sometimes due to their slow servers.In community chargers there should be an option to contact Vehicle owner. Could be done through masked calling. But there is absolutely no way to reach to the car owner.There should also be an option to add car idle charges in community chargers. The penalty should be given to the ev owner who is waiting for the car to be removed.

The app has potential, but in its current state it falls short of the previous version. EV users prioritize reliability over appearance, and the core charging experience needs significant improvement before this version can be recommended. Similar concerns about missing functionality and regressions have also appeared in recent public app reviews.