iMuthoot 4+

I have an issue regarding an update and use of app. The developer has asked to update the iPhone software but iPhone 6 does not have latest iPhone software version 13 for iPhone 6 and muthoot app latest app update only works for version 13 of iPhone. How do I solve this issue? Please help.

Hi, we regret the inconvenience caused. Kindly elaborate on the issue so that we can look into the matter and resolve it for you. Please write to us at cc.imuthoot@muthootgroup.com with your contact details

I recently had a disappointing experience with Muthoot Finance, where I was charged an exorbitant penalty fee of Rs 1000 for just one day. This unjustifiable charge left me feeling frustrated and dissatisfied with their services.

To make matters worse, the customer service representative, a lady named Poornima, from Btm layout branch displayed a dismissive attitude by simply attributing the issue to a "system fault." Her behavior was unhelpful and failed to address my concerns or provide a satisfactory explanation for the penalty.

As a customer, I believe in fair and transparent practices, and this incident has left me questioning Muthoot Finance's commitment to these values. Charging such an excessive penalty for a single day seems unreasonable and does not reflect a customer-centric approach.

I hope that by sharing my experience, other potential customers will be cautious and informed about the practices and level of customer service at Muthoot Finance. It is important for businesses to uphold fairness and accountability in their dealings, and unfortunately, I did not find that to be the case here.

I urge Muthoot Finance to review their penalty charges, improve their customer service standards, and ensure that such unfair practices are rectified.

Hi, please send a detailed description of the problem to mails@muthootgroup.com with the contact details We will definitely provide you with a solution soon.

I tried calling customer support regarding interest payment, due to some fraud activity in my bank account my accounts got blocked and i was not able to pay my interest on time and it got increased so I tried contacting local branch, they didn’t respond and helped. I tried contacting support option available on website, same no response. And then I tried calling customer support number and it was so strange they even didn’t pickup the call. Very bad company. I request everyone please try some companies available in market but don’t take loan from Muthooth.

Dear Customer, We are sorry that you feel this way. Please do share your feedback along with your contact details at cc.imuthoot@muthootgroup.com and our team will reach out to you at the earliest.