Lenskart: Eyewear 4+

A Visionary Experience at Lenskart with Gauranshi!

I recently visited Lenskart and had the pleasure of being assisted by Gauranshi. The entire experience was nothing short of exceptional. Gauranshi's expertise and professionalism in conducting the eye test were remarkable. She patiently guided me through the process, ensuring accuracy and comfort. When it came to selecting contact lenses and frames, Gauranshi's knowledge shone through. She effortlessly identified the options that suited my preferences and lifestyle. Her friendly demeanor made the entire experience enjoyable, turning what could have been a mundane task into a delightful shopping spree. The wide range of frames and lenses at Lenskart is impressive, and Gauranshi's guidance made the selection process a breeze. Thanks to her, I found the perfect combination of style and functionality. Overall, Lenskart, coupled with Gauranshi's expertise, has set a new standard for eye care and eyewear shopping for me. I highly recommend Lenskart and specifically commend Gauranshi for her exceptional service.

Lenskart Bathinda Mall Road outlet manager’s very rude behaviour

I had ordered 2 eyeglasses on 5th Aug at above outlet and these were delivered TODAY (9th Aug) at this outlet. I went to collect the same and asked the manager about your *3 or Free* scheme, as one of my eyeglasses (Rs 1600) was eligible for it, as it was delivered after more than 3 days. Manager flatly refused to entertain it and started arguing that only metro cities are covered under this scheme. He got further infuriated, when I showed him the list of all cities covered, and Bathinda was one of those. He started shouting and threatened me that HE’d GET ME BEATEN UP. Meanwhile, other customers were also watching his behaviour and were supporting me. He started shouting on 2 other customers and they left. I also got my order canceled. While I was leaving the shop, he threatened me with dire consequences, as two customers had left the shop. First I thought of lodging a police complaint, as there were 2-3 other witnesses of his threats, but later dropped the idea.
Then I went to your other outlet at Rose Garden complex, Goniana Road, along with those two customers, and we all placed our orders there. Staff at your rose garden complex is really very courteous and well mannered.
I have mentioned entire story, and now it is your duty to take strict action against that manager. Other two staff members present there were not involved.

Stay away from Lenskart

Initial time of Lenskart I bought Lenskart lenses twice and it was good. But last time I brought a leans with price of 9720 Rs. Just four months ago. Before that I got feedback from my relative her frame broke in few months but still I brought as in past I have good experience.
Unfortunately this time happened with me, my frame broke without any reason. Wearer the lens suddenly get a small carrack sound and saw frame broke without any reason. It’s just four months now and lens cost nearly 10,000!
While brought the sale an insurance, then I took it as it was not much expensive. I am wearing lens from last 30+ years and never my lens broke so I thought it will never needed. Today came to know they will give 80% of lens cost remaining I need to bear and don’t know again I need to pay full price or one piece price.
Another point is their staff. I was upset due to broken lens, naturally I was not doing polite behaviour with store manager as they are only company representatives. This person said I am telling lie and this frame I have broken some other way!!! Totally rubbish company, poor product and cheap staff.
I shall not go Lenskart ever, this was my last lens from them. Also I would advise you not to buy lens from there.

डेवलपर की प्रतिक्रिया ,

Hi There! This is not the experience we want you to have. For further assistance, kindly share your contact no# at support@lenskart.com, so that we can help you to get your issue resolved. Thank you for your patience