MFine - Consult Doctors Online 17+

Absolutely pleasant experience!!

Have been using it since a month. Got introduced through ACKO. It has been a wonderful experience. Such a matured integration and well connected with almost all necessary services. Pretty much like a mini hospital in your palm. Chat facility, preliminary consulting, availability of the doctors, details about the doctors to choose, automated symptoms collection, WhatsApp integration, reminders. Digitised proscription. I think the team got a check on almost everything from a user experience and all the required use cases. Especially with COVID around this app is such a bliss. Even otherwise I think I’ll continue to use this digital platform. Loving the new Digital India 💕

Service is very Bad

I am generally not a Critic but service from MFine triggered me to write something. I booked the test while speaking with Customer care team, they were very polite and initially it was all good. I got the booking for two people and for third one I was told that sample will collected and we will adjust on booking. On sample collection day booking for third one was not confirmed so we requested the collector to do the needful and he did. A big thanks to him. Now the ordeal started. My report should have been published by 12 in the night and even lab has confirmed that reports have been sent to MFine team but they did not uploaded on app neither send the reports via email even requested them few times. Every thing I call support team they say it will be there in next 20 mins and now after 11 hours tracking reports are still not there. These COVID reports are important for making decisions which actually safe life of others but they don’t understand. Reports are with them but they don’t upload for some good reason. May be bug In their app which they don’t accept. I am now think old way of doing things were easy and accountability was there. Now app is facilitating for you without any accountability. Will go my old ways now. Thank you MFine for opening my eyes. Will definitely not use your service.

Developer Response ,

Hi Sanktr, we are very to hear about the issue and this doesn't usually happen. We tried reaching out to you for resolving this issue, but there seems to be a problem with the contact details. Please write to us at support@mfine.co, with your order number & mention your contact information. We will reach out to you at the earliest.

Only Sales calls

Honestly I would have giving this so called “APP” a -5 star rating if at all there was an option. I have used this app to book my COVID RT-PCR test for me and my entire family. I was promised that I can expect my results to be updated on the app within 24 hours from the time of Sample submission and if I am unable to get it within the prescribed timeframe then I would get a refund for the money I have paid for. The worst is yet to come. It has not been more than 72 hours and I have been leaving multiple enquires about my lab results that I have already paid for and no one seems to bother calling me back or tell me of it is going to take any longer. If this was the case I would have gone to a local lab to get better results. I want my refund for the money I have already paid. Keep the results to yourself and I chose to move ahead with this app as the salesperson by the name of “Preethi” made a lot of false promises and now I have lost my money any I don’t have any lab results. I would be embarrassed about this if I were you. If you care to delete this comment or review, I will post this on a daily basis so that people are aware that you guys are cheaters and frauds!

Developer Response ,

Hi Rakshith, we are really sorry to know that you did not have a perfect experience. We tried reaching out to you for resolving this issue, but there seems to be a problem with the contact details. Please write to us at support@mfine.co & mention your contact information. We will reach out to you and resolve this at the earliest.