Tata 1mg - Healthcare App 4+

Medicines, Tests & eConsults

TATA 1mg Healthcare Solutions Pvt Ltd

    • Free

iPhone Screenshots

Description

Tata 1mg is India's leading & most trusted healthcare platform. Be it medicines, health products, medicine info, lab tests, doctors consultation, the Tata 1mg app provides it all.
We are active in 1000+ cities including Delhi NCR, Mumbai, Pune, Bangalore, Kolkata & more. Order medicines online & get same-day safe delivery at home in select cities.

With Tata 1mg, you can
• Buy genuine medicines & health products
• Get medicine information vetted by doctors
• Book lab tests
• Consult doctors online
• Get health tips & educational content from experts

Save on Medicine Bills
There are 2 lakh+ allopathy medicines available at best prices on our medicine app. Tata 1mg is a one-stop destination for Homeopathy & Ayurvedic medicines, medical devices, health supplements, personal hygiene products & brands like Dabur, Himalaya, SBL Homeopathy, Accu-Chek & more. All products sold are 100% genuine and procured from verified & licensed pharmacies only.
Don't want to go through the hassle of adding each medicine separately? Just upload prescription on the app & we'll place the order for you.


Book Health Check-ups & Lab Tests
Get tested safely from home & get best discounts on blood tests, thyroid tests, diabetes tests & more. Test samples are collected by highly trained & experienced phlebotomists. Book from over 2,000 tests by 120+ top verified labs such as Dr Lal Path Labs, SRL Diagnostics, Thyrocare & more via Tata 1mg. Get free home sample-collection & online reports.

Consult India’s Best Doctors Online
Tata 1mg allows you to consult doctors online from home. Chat privately with registered medical specialists. Find doctors & book appointments with General Physicians, Gynaecologists, Dermatologists & more specialities. Doctors registered on Tata 1mg undergo a strict onboarding and verification process.

View Medicine Information
We provide accurate, authoritative & trustworthy information on medicine to help people use their medicines safely. Access other medicine information like treatment, usage, side effects, recommendations, safety warnings, expert advice & answers to patient FAQs.

Read Regular Health Tips
Get useful health tips written by expert doctors like Ayurveda & its benefits, maintaining personal hygiene, & other relevant topics.

Awards & Recognition:
Our goal is to make healthcare understandable, accessible & affordable. We set out on our journey in 2015 & have come a long way since. We have been conferred with prestigious titles like:
• BML Munjal Award for 'Business Excellence through Learning & Development'
• Best Online Pharmacy in India Award
• Top 50 venture in The Smart CEO-Startup50 India
• India's only ISO/IEC 27001 & LegitScript certified online healthcare platform
• VC Circle Award for the "Most promising Healthcare startup
• BMW Simply Unstoppable Award, 2019
• ABP News 'Healthcare Leadership Award’ at World Marketing Congress, 2019
• IMC Awards for Excellence, 2019 for ‘Best Mobile Innovation for Health’

* We were also recognized by the Government of India - Ministry of Health & Family Welfare as an m-health initiative that consumers can use.
* We have been selected as the only company from across the globe for SD#3 "Health & Well Being for all" by Unreasonable Group, US State Department

Permissions Explained
Photos/Media/Files: To store & retrieve your uploads
Camera: To allow you to take a photo & directly upload it to the app
Location: To know about your current location & show you the services available in your area

Disclaimer
DOCTOR-PATIENT RELATIONSHIP: Tata 1mg does not replace your relationship with a physician or healthcare provider. The information SHOULD NOT be relied upon as a substitute for sound professional medical advice, evaluation or care from your physician or other qualified healthcare provider.

Please note: This application is currently available for download exclusively in India and the United States.

What’s New

Version 18.1.0

To make our app better for you, we frequently update it. This release includes:

- Bug Fixes and Improvements

Ratings and Reviews

4.7 out of 5
121.5K Ratings

121.5K Ratings

Dr Munish Duggal ,

TATA name is being misused.

Fully paid Rs 1218 for certain tests on 14 May 2022 for samples to be taken between 7 AM to 8 AM on 15 May. No one came to collect samples! Reminded customer agents (Ayaz, Geeta) through chat facility to send someone for samples which they promised but never sent! Imagine a patient fasting for 12 hours but careless and unprofessional customer agents showing their arrogance and indifference! Requested customer agents to let me speak to a supervisor but she showed her arrogance and wasted another 30 minutes. Supervisor never contacted because they think after 1mg is taken over by TATA, they have become Government employees with zero accountability. I made a last minute attempt to contact Grievance officer presuming him to be responsible enough to act immediately and coordinate sample collection. Alas, these TATA1mg jokers wanted 12 hours to look into the matter. I wish senior management from TATA reads this to stop harassment to patients who pay in advance and see no one coming to collect their samples. I am writing to Medical Council of India and exploring legal options for redressal.

Developer Response ,

Hi Dr Munish, this is certainly not the experience we want you to have with us. We are working on your concern and will keep you updated on twitter. ^Abhinav

RG.Blr ,

Poor back-end operations and poor support

Phlebotomist is well trained and good but the back-end systems and processes are need a lot of improvement. I am being asked to make payment for a lab test while I have already paid on the app. The app clearly shows payment is made but I am getting a sms and automated phone call several times to make payment. Chat support attempt number 1: The agent seemed to see that it’s all ok and said no need to worry; I will get reports in time. 3 hours later, I get a call from Tata1mg lab asking to complete payment so that they can proceed with the test. I explain the situation again and the fact that payment has been made. He promises to check with account team. 12 hours post this, app status says that reports are on hold because Tata1mg is awaiting payment. Chat support attempt number 2: I have to repeat the same explanation again on chat; they ask me to provide screenshots of payment made; I share screenshot from Tata1mg app itself (pathetic, isn’t it); I share screenshot of email from Tata1mg. Chat agent now says they need to check with higher priority and need 2 hours to revert.
In today’s world the back end team not able to see payment history of a customer is not expected. It took me 3 mins to book my lab test but now I have spend a total of at least 70mins chasing chat based support. For serious issues like this, they should at least call customer actively.

Developer Response ,

Hi, we are sorry for the inconvenience. Please share your contact details at care@1mg.com so that we can get your issue addressed. Kindly mention "Appstore review" along with the concern. ^Abhinav

Kedar2 ,

Horrendous experiences

Have given 1 star as there is no provision to rate them Zero. I booked a test for Vitamin D3 among some other as prescribed by my physician. While booking on the app, it showed D profile which included D3 and some other vitamins in D group. I selected it but now I realise it is not only upswell, it is a mid-sell when I don’t need it. It does not stop here. The phlebotomist who came to collect blood sample tried to sell more tests. But I was alert and did not budge. It’s unfortunate that these feet on street have cross-sell targets. All with the aim to increase revenue. When I called the phlebotomist about the D profile report as I received all other reports the same day, I was told it takes 5 days. Knowing it does not, I called the call center after more than two days of collection, the customer care (😂) executive told me his system showed the report due date after eight (8) more days. When asked, he also told that it usually takes 48 hours and there is some issue. When I said I need to escalate, he conveyed that he will mark the case for serious attention and it will either get resolved in four hours or else someone will call me. However, there was no senior or Team Leader there to attend. While I appreciate these apps have brought down the cost of tests that were exorbitant earlier, am worried they are getting revenue pressure and all malpractices are creeping in. Will wait for closure of my issue and update this review either way.

Developer Response ,

Hi Kedar, we are sad to see your rating. Please share your contact details at care@1mg.com so that we can get your issue addressed. Kindly mention "Appstore review" along with the concern.

App Privacy

The developer, TATA 1mg Healthcare Solutions Pvt Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Usage Data

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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