MyCitroën Connect 4+

Old Review*: App auto logs out and we need to sign in again and again every time we restart the app or open it after some time. It’s very annoying. Functionality wise, the app can add some remote features like remote locking, start stop and ac function. The notifications page also need an update, it gives all the useless notifications and you should open each notification if you want to clear them. It is better to have a single button to clear all the notifications. Updated Review*: The log out problem is still present, although it is better than before. If it used to log out 1 in 2 times of opening the app, now it is logging out 1 in 5 times. Also, there isn’t any change or update regarding the functionality of the app like change in UI or added features. I accept that those aren’t necessary but the log out feature has to be resolved. I am also not getting otp from a few days if I am trying to login. I hope the team resolves these issues asap as the app has been out for several months. Also, for an EV, this app os vital as it show’s important info like charging and battery life.

07 Nov 23 : Dear Kiran, We have few updates on the latest app, Kindly check and provide your feedback. Please note the remote features are only available in variants enabled with the remote capabilities.
18 Sep 23 : Dear Kiran, We will look in to the logout issue reported and will try to resolve it as soon as possible, Also thanks for your valuable suggestions, we will analyze on your feature suggestions and will try to integrate the possible features. Thanks
03 May 23 : Dear Kiran, We regret the inconvenience caused. A new version v1.1 is available in app store for addressing the logout issue. Please update the app. Kindly update your ratings based on latest experience. Kindly contact us for any help- https://www.citroen.in/help. We would be more than happy to assist you. Best Regards.

The app is well designed over all, and deserves five starts. What irks me is the “usage based insurance”. I was just browsing the app, when I saw this buried in the settings. I was curious, so I clicked it. Got a pop up saying Citroen will monitor my usage n data n Yada yada”, to which I clicked ok. And boom, you signed me up for usage based insurance with no further prompts, and no way to unenroll it.

Talk about bad UX. WTH Citroen?? Couldn’t you add a warning? Or a couple of more prompts? Or a page with detailed info to educate me? Tis is awful. I already got a third party insurance, and now I’m forced to contact Citroen customer support to figure out what to do.

Dear User, Apologies for the issue faced, Kindly share your details by contacting us on call +18002671000 or email us at contact@citroen-crm.in. We will forward this issue to our technical team. Thanks

It would have been great if the notifications comes as a pop up with notification sound.

Dear Arjun,

Thanks a lot for your constructive feedback. We will submit this to our technical team for consideration and follow up in future releases. Thank you.