Discover the versatility of NESCAFÉ with this new connected coffee-maker that will give you access to all your favorite coffee recipes, anytime, with those who matter!
The NESCAFÉ É Connected Mug Application is the perfect companion for your NESCAFÉ É Connected Mug to get the best NESCAFÉ recipes (hot or cold*, with water and/or milk), discover new ones, and adjust beverage temperature to your taste. The Application as well provides you with additional content on how to best use your new NESCAFÉ companion (FAQ, troubleshooting, step-by-step guided preparation). On top, the application is equipped with social features to meet and chat with friends over delicious coffee with NESCAFÉ É
In addition, each time you brew a cup of coffee using the Application, you will have access to an exclusive game with exciting challenges to unlock & reveal
The App’s purpose is to drive remotely the mug, when connected to the docking station (and plugged) & to access to additional functionalities when preparing a cup.
* cold temperature to be prepared out of cold water / milk.
Ratings and ReviewsSee All
The Worst Customer Service ever
The concept is brilliant, the coffee is good but the fundamentals are wrong in so many ways. First of all, there is no way i can use this coffee machine without the app after spending 6.5 grands. Secondly, the app is not working. "CANNOT DOWNLOAD LOCAL CONFIGURATION". What is that supposed to mean. Its been more than 10 days I'm receiving the same error in both my iPhone and Note 10 plus phones. I'm not able to make any sort of coffee and the machine is lying like an inanimate object in my closet. I think Nescafe should come and better explain why they didn't even bother to work on the very basic DNA of this concept at all. If this is not getting resolved within one week, Nescafe will be in the consumer forum of India.
A deprived customer
Good concept but useless app
I have purchased this machine thinking it’s a new concept but even after 10 days unable to use it as it’s not getting connected through Bluetooth. The message I get is “ can’t download the configuration as it doesn’t support in your country” . Can’t use without Bluetooth so have wasted 6.5k.
Either give solution or take back the product. Else the only option is to go to consumer court.
App requires a lot of improvement
The app isn’t that user friendly for creating custom recipes. For example I cannot select any coffee mix other than NESCAFÉ Classic, I shoud be able to add any ingredients to my recipe but the app only allows to add from a limited selection, I cannot add a custom picture to my recipe. Also it keeps on logging me out if I create an account using Facebook and also I cannot change my profile picture that way. I cannot even play the game when the coffee is being prepared because I disabled it once and now I cannot find how to enable it again.
Up to six family members will be able to use this app with Family Sharing enabled.