NESCAFÉ É Connected Mug 4+

The concept is brilliant, the coffee is good but the fundamentals are wrong in so many ways. First of all, there is no way i can use this coffee machine without the app after spending 6.5 grands. Secondly, the app is not working. "CANNOT DOWNLOAD LOCAL CONFIGURATION". What is that supposed to mean. Its been more than 10 days I'm receiving the same error in both my iPhone and Note 10 plus phones. I'm not able to make any sort of coffee and the machine is lying like an inanimate object in my closet. I think Nescafe should come and better explain why they didn't even bother to work on the very basic DNA of this concept at all. If this is not getting resolved within one week, Nescafe will be in the consumer forum of India.

Sincerely
A deprived customer

I recently purchased the eNescafe coffee machine, excited about the prospect of brewing coffee with just a tap on my phone. However, my enthusiasm quickly turned into frustration as I encountered numerous issues with the eNescafe app.

Despite multiple attempts over the past five days, I have been unable to use the app successfully. It's disheartening to invest in a product with such innovative potential, only to find that it's practically unusable without the accompanying app.

The idea of controlling coffee-making through an app is intriguing, but it falls flat when the app itself fails to function properly. The app's erratic behavior has left me feeling disappointed and disillusioned with my purchase.

Nescafé needs to address these issues promptly. As it stands, the eNescafe experience feels like a waste of money. I hope Nescafé takes swift action to rectify the app's shortcomings and restore the promise of convenience and enjoyment that initially attracted customers like me.

The app isn’t that user friendly for creating custom recipes. For example I cannot select any coffee mix other than NESCAFÉ Classic, I shoud be able to add any ingredients to my recipe but the app only allows to add from a limited selection, I cannot add a custom picture to my recipe. Also it keeps on logging me out if I create an account using Facebook and also I cannot change my profile picture that way. I cannot even play the game when the coffee is being prepared because I disabled it once and now I cannot find how to enable it again.