Ontrack | Bike Rentals & RTO 4+

Changing review from 1 to 4 after customer care helped to get the bike delivered.
However ensure that the store is reachable by phone before blindly booking.

I rented a scooty for 1 month. And before booking vehicle on app, customer care people and store persons would talk to you nicely like you are blessed to come here. But if you have booked the vehicle then you don’t have any option other then renting the worst ever scooty and the store people will treat you like you have done some crime renting their vehicle. I had to go to store 5 time within a month and had to carry vehicle on foot multiple time because it doesn’t get started. And everytime i go to store, they will again treat you roughly and won’t even understand the problem you faced, Every time they will do some quick jugaad and make the vehicle work for 2-3 days. And on top of that, I went to return my vehicle within the working hours but store got closed early, I tried reaching to customer care, dropped mail just to ensure I came to return and if I can get any assistance but without any help , I had to come again early in the morning next day to return the vehicle skipping my office hours, but still they charged me the penalty for returning it on the next day. And their so called the customer support or 24 hours road side assistance never work. Really I tried reaching for road side assistance 10 times in a month but I was disappointed everytime. The worst ever rental service app. I warn you guys, never ever rent a vehicle from their service. Better to own your own vehicle then bagging these people

I have used ontrack for almost 2 years now and the experience has been wonderful. with unlimited kms, no other bike rental offers this. Support team recommends me to own a new bike as this will be economical for me. Such a prompt business and people there. Love you guys.