PatPat - Kids & Baby Clothing 4+

Love it

Pat pat is my go to app for my babies clothes. They have a perfect variety and range of fashionable yet comfortable clothes and all of it without making a hole in your pocket. Have been loving the quality So far. Delivery easily takes more than a month without any updates but be rest assured your stuffs will be delivered to you.

Pathetic App and Customer Service

I ordered few items but received wrong size. Decided to return the items on 30th November and since then customer care is making fool out of me by saying we are closely looking into it. And haven’t received the refund. They say refund for payments done with UPI is having some trouble. Then why the hell are you accepting payments with this mode, remove this bloody option from your app. THEY WILL NOT REFUND YOUR MONEY
One of my orders got delivered in Gurugram not even near to my place. Upon contacting to customer service, they say it’s been escalated to higher management team. No action taken till now. Tried every possible thing but no luck. NOT RECEIVED MY ORDER

This app is pathetic and same is there customer service.
I would advice not to order from this app ever.

Developer Response ,

Hi, we sincerely apologize for the inconvenience you have encountered in our website. We are sorry to hear that you have had trouble regarding the refund of an item you received. This is not the kind of service we wish you to experience. We're not able to pull up any information from the details provided, Kindly provide us with more information so we can help sort out what you encountered from the App/Website. Kindly contact our Customer service team via our Chat Support or send us an email: https://www.patpat.com/article/help/contact

Way to steal money and not delivering stuff

I ordered stuff and prepaid the complete order before almost 1.5months. Order is not delivered and suddenly got status saying customer refused the order..I have been wasting time to mail and update them that no one has come to delivery and I have not even refused it. On customer care also they are just making fool of people by just saying we are working for it and will get back to you. But not refunding the money neither order is delivered..They could not even cross check with their delivery partners about the issue. Such a pathetic services with low customer service and cheating people!

Developer Response ,

Hi, thank you for your feedback and for bringing this to our attention. We're sorry to hear that you have not received your order due to an issue. This is indeed not the kind of service we wish you to experience. We're unable to pull up any information from the details provided, Kindly provide us more information so we can help sort out your concern. You may also contact our Customer service team via our Chat Support or send us an email: https://bit.ly/3NAfzeD