ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets to help you manage your clients' IT infrastructure effectively. It has been designed to handle multiple clients in a single Help Desk, so the Managed Service Providers (MSPs) don’t have to juggle with multiple software. This app lets your technicians create, access and resolve requests from any place, anytime. It reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. It also gives you better user experience.
* Filter requests based on criteria such as unassigned, pending, open etc.
* View, create, edit and delete requests.
* Perform actions (pick up, assign, close, reply) for requests.
* Work log, notes and resolutions can be added/modified for each request.
Support for updating field staff’s current location to the ServiceDesk Plus MSP server from build number 10500.
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- Zoho Corporation
- 45.1 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.
English, Arabic, Bosnian, Croatian, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Russian, Serbian, Simplified Chinese, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish, Vietnamese
- Age Rating
- © 2013 Zoho Corporation Pvt. Ltd.
Up to six family members will be able to use this app with Family Sharing enabled.