Tata Sky is now Tata Play 4+

Auto-Add Channels and Hidden Charges

TATA Play has proven to be a disappointment with its lack of transparency and inefficient processes. Channels are auto-added to the package without any prior customer consent or notification, significantly increasing the costs. These channels often come with a "lock period," making them impossible to remove, forcing users to pay for unwanted services. For example, a single channel costs ₹60 per month, inflating the original package price of ₹250, which already covers 100+ channels.

The situation is further aggravated by poor customer service. When I first installed their service, I provided my Aadhaar card as proof, but they mistakenly entered a name resembling a female pronunciation. This mismatch creates endless problems whenever I need to verify my identity with customer support. Despite explaining the situation and providing the correct name, I was charged an additional ₹200 just to modify their error! This is both unfair and unethical.

TATA Play urgently needs to improve its processes—ensure prior consent for channel additions, remove unnecessary restrictions, and provide a seamless way for customers to rectify errors caused by their own team. Until then, I cannot recommend their services.

Developer Response ,

Hi, you definitely have our attention. Do write to us at help@tataplay.com along with your registered mobile number or Subscriber ID.

Pathetic frustrating deceiving!

I have two Tata sky subscriptions. A month ago I recharged via gpay and the Rc failed . The customer executive told me to Rc via Tata play app only as it never fails . Next this month I did via Tata play and again it failed ! And now the customer executive tells me pls Rc via Paytm app or gpay as that’s better ! This is pathetic
I mean look at them how they respond like we are a fool ! And then upon asking when I will get the money back they said 7 days since I had recharged on 17th march I am still waiting but the customer executive told me they will give free credits till I get the money back but suddenly today the account got deactivated and my money is still not back in my account so this is frustrating!
Next when I got in touch with the customer care executive and explained my situation she told me she will give me credits for 3 days extra till my money is back and when I disconnected the call I didn’t get the credit and this is called deceiving! So it’s better to go for Airtel instead of this ! I am gonna dump both the Tata sky dabba in garbage and go for Airtel !

Developer Response ,

Hi, we would like to know about your concern. Do write to us at help@tataplay.com along with your registered mobile number or Subscriber ID. We will surely work on it and make your experience better.

pathetic service

I think they should not get into such internet service. Their payment gateway doesnt work properly. My money got deducted but was not reflected on account and when i enquired, they said it will get refunded in 7 days.. kaunse duniya main hai yeh log jo, abhi bhi 7 din lete hai. Still after this i recharged again with 1000 bucks because my internet is not working then i was waiting so that my internet will work but it didnt then i came to know that you need to talk to customer care to activate it so i did then they said it will get activate in 4 hour!! why does it take 4 hour? do they come to my home to put the internet switch ?? and most frustrating thing happened later when my account didnt activated in whole day!
I called again to customer care, he said your plan is still not active, some problem happened and gave me same 4 hr story. I got so frustated that i didnt want tatasky broadband, I asked for refund then they said thw amount will be available in wallet only and wont be processed back to my bank account. I really made a huge mistake chosing tata sky. I wont recommend it to anyone. Please don’t opt for their service.