The Bear House 4+

Service

Better service than other shopping app

Absolutely disgusting service

The prices on this app are always significantly higher compared to ajio or myntra at all times for the same products
There is a return fee for every order, which again is free of cost at any other online service
The products themselves are very overpriced and not even close to the quality for the price
And all of these are minor issues compared to their customer service
I had received a wrong product and they had me pay return fee for a mistake on their end and it has been more than 5 days and no sign of response from their end
The wait times on their emails and calls are forever and the team is always rude and antagonising
Absolutely worst service and i would never recommend any body buying their products or even worse- using this app to buy their cheap overpriced products
And i had almost forgot to mention
They immediately let you post a 4 star rated review but one star reviews are flagged or deleted immediately
Check it out yourself lol

Developer Response ,

Hi, we’re really sorry for the inconvenience. Please share your order/shipment number at escalationdesk@thebearhouse.com, and we’ll resolve this at the earliest

worst customer care service and lost of my money

I’ve ordered a shirt from the app and delivered after a long period of almost 20days and it was too small and i’ve decided to exchange but they don’t have exchange policy and asked to return and buy again so i’ve filed return and again after long 15days they collected the product and regarding money there is no updates even in app they’re showing as closed but where did my money go??? they are not answering single call!!!!!