Urban Company (Prev UrbanClap‪)‬ 4+

Very bad service, no professional behaviour. I had booked service for house painting and water proofing of my house. Surveyor came made survey and explained me planned work, provide quotation. Work started whole payment on day one as per company requirements. Surveyor lost job half way into work. Company never bothered to appoint any replacement, leaving me at the mercy of painters and or workers. The work done by painters was fairly good. But no follow up by company or visit by anyone to see if all work done right. After a day one place where water proofing was done started seepage again, the initial technical survey had suggested water proof at two places and grouting in one bathroom to fix this issue. But I was told by painter that one more coat of water proofing required there. And that company material team asked him to tell to get water seepage issue fixed first and then do proofing. What was the initial survey done for now. I escalated it to customer care. No update from them either regarding status of the complaint. Still waiting a resolution. Not recommended at all. Money taken in advance on day one and then you are stuck if this scenario happens.

I booked an AC service which was leak check and gas refill for 25th may 6p.m, nobody showed up and i got a call around 6:30 that the uc partner was getting late and he could reach me by 8pm, i was okay with it. At 8:30pm i got a call from him asking if i could send him close pictures of the AC and him saying he needs to check which gas to get and he will do it by 26th may morning, if i can reschedule for the same. Which i did coz i had no other option. Today is 26th may i had a booking for 12:30pm at which time again there partner didn’t showed up. I gave him a call he said he needs another 1 hour so ye could be here. Again i was okay coz there is nothing I could do. Its been 2:30 now i called him again and he still needs time. I don’t think urban clap understands the value of others time as well coz definitely if they would this wouldn’t be something I would go through. Also the worst part UC is there assistance. I need real people to give me solutions on time. Not an app suggesting anything and asking if wether i was satisfied or not. Literally the worst experience of life time i feel. And already when last time i booked a service for washroom cleaning there partner broke some stuff and left without informing. It’s just sad and i know they are also human and things happen. It would just help and feel better if they can be honest about it. This is the 2nd experience in a row when things have been this way.

I had an awful experience with UrbanCompany service. I booked a professional cleaning service and Oh boy, it’s worse than what regular maids do at home. I complained about this and they didn’t do anything about it. One thing that’s bothering me is my review doesn’t appear in the feedback section which is visible to everyone. When I checked further, I see only positive ratings and reviews. It’s clearly unfair and no point in having the feedback section. Since there’s no option or way to get support from them, I have decided to rate them in AppStore. There’s no use of customer support and if you are lucky enough, you find a right person for job and if not, they don’t assure anything or help with resolution. Definitely not a professional service. They lack skills/techniques and I can tell this because we usually hire professional cleaners regularly.

They ensure no negative reviews are not visible in the app under reviews section. The only way they could get 4.6 here is by scam. Most of the 5 rated reviews has negative comments and the selection could only be by mistake.

You can go for local vendors than using UrbanCompany app as the only additional service is customer satisfaction support which they don’t do it right anyway so I don’t see any point in using this app. Atleast with local vendors you don’t take additional time contacting customer support and wasting time writing 100 emails or attending calls which is of no use.