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A simple tool for businesses to talk to their customers. — WhatsApp Business from Facebook

WhatsApp Business enables you to have a business presence on WhatsApp, communicate more efficiently with your customers, and help you grow your business.

If you have separate business and personal phone numbers, you can have both WhatsApp Business and WhatsApp Messenger installed on the same phone, and register them with different numbers.

In addition to the features available in WhatsApp Messenger, WhatsApp Business includes:

• BUSINESS PROFILE: Create a profile for your business to help your customers find valuable information — like your website, location, or contact information.

• BUSINESS MESSAGING TOOLS: Be more responsive to your customers by using Away messages to indicate that you're away.

• LANDLINE/FIXED NUMBER SUPPORT: You can use WhatsApp Business with a landline (or fixed) phone number and your customers can message you on that number. During verification, select the “Call me” option to receive the code over a phone call.

• RUN BOTH WHATSAPP MESSENGER AND WHATSAPP BUSINESS: You can use both WhatsApp Business and WhatsApp Messenger on the same phone, but each app must have its own unique phone number.

• WHATSAPP WEB: You can more efficiently respond to your customers right from your computer's browser.

WhatsApp Business is built on top of WhatsApp Messenger and includes all the features that you rely on, such as the ability to send multimedia, free calls*, free international messaging*, group chat, offline messages, and much more.

*Data charges may apply. Contact your provider for details.*


We're always excited to hear from you! If you have any feedback, questions, or concerns, please email us at smb-iphone@support.whatsapp.com

What’s New

Version 2.21.181

* Control which catalog items are visible to customers. Hide items when they're out of stock and unhide them when they're available again.
* Businesses can now view cart and Message Business functions on their own catalog.
* Bug fixes

Ratings and Reviews

4.6 out of 5
179.7K Ratings

179.7K Ratings

Style seam ,

WhatsApp business freezing

After the recent update , whenever I send 10-15 photos at once , the app freezes instantly and I am not able to work anymore for quite some time . Please rectify the same. Not sure whether it a bug.

As a business we need to send photos to all our contacts on a daily basis , which is taking up a lot of memory on our mobiles . It becomes difficult to delete each and every one of the message received or sent. These photos may become obsolete after a certain period. There should be a feature where we a user can select an individual month in which they can delete the entire conversation along with the media of that particular month. It would be very helpful if such a feature can be added.

vishveshpatel ,

App hanging & not working

Once I update my status and if I add two to three photos at a time particularly in apple iPhone the app has freezed and it doesn’t work right also my app is hanged the other one issues if I delete any status it becomes more worst right now I am not able to use the app thank you And this issue of hanging in phone is for a long time I has this same issue in my I phone 6S and now I have I phone 12 pro max 512 Gb then also I have this hanging issue … I don’t have such issue with any other app … can you pls look into it ans solve this problem permanently
Will I get the reply to my message pls

Aravidn R Menon ,

Really irritating service

I have been using my business number in WhatsApp business and was really happy with the features and services. But suddenly one day morning I got a message that my account has been blocked for violating the policy. Till date they have not responded to my mails and not able to give a clarification on what policy I have violated. I used to back up messages daily, but since my number got blocked I’m not able access anything which caused a huge loss in my business and fame of my company.
If you are ready face this undesirable action from WhatsApp at any point, you can download this. Don’t fall in the overall review of 4.7 and all. Just a reminder for all. I was going through all reviews and found many people has faced the same issue.
Business means we need to contact many people who is not in our contact list, but banning for the that reason is not acceptable. Then we cannot name this app - “WhatsApp business.”

App Privacy

The developer, WhatsApp Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • Contacts
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More


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