YOU Broadband 4+

Am soo soo unhappy with your service. I am an old loyal customer, but since August this year your service has gone pathetic even my edge network is faster than your broadband !
I feel so cheated I have paid for an yearly package and now I am getting pathetic broadband speed and o can’t go anywhere.

What’s surprising is that all through lockdown the service was first class with no issues and now when things have opened, the service has become pathetic.
Your service people are rude and make it look like it’s my fault if I complain! They never have any solution for the problem. If network is down from your end there is no information in advance or that something is wrong.

I bought a 200mbps plan which is expensive. While I was buying it there was no such thing that said 200mbps would only be recede by LAN connection, yet upon inquiry on why I was only getting 100mbps, the technicians claimed that 200 mbps plan is only on LAN connections. I know this was not true because my Playstation was connected by LAN, yet I was still only getting 100mbps on it as well. I let this slide and the next time I was about to buy a 100mbps plan when the technician claimed I’d be able to get up to 150mbps if I bought a new router. And after buying the plan he told me that I’d need to buy the router separately, it wouldn’t be provided by the company.

Apart from this, I have also been experiencing high in-game latency in Fortnite since 2 months now, but even after complaining so many times it hasn’t been fixed yet. One technician told me he’ll come and fix it to me on Thursday. It is now the Wednesday of the following week and yet I haven’t heard from him.

Overall I want to say that they have very poor customer care and any person thinking of switching would be better off either with Airtel V-Fibre or Jio Fibre.

Ever since the takeover of You Broadband by Vodafone, services, customer care & attitude have gone only one way, South!

Other than taking money like beggars, they just disappear. There is no service for days (hours cumulated) and money is charged for the same. And the customer care helpline is manned by cyber organisms with no brains. Hence they keep repeating ‘we understand your problem’ when they don’t understand s*^t. And they keep offering a generic email id to write to from which, there is no response, ever. Another tick in the box mechanism that You has is ‘sms feedback’, a bloody waste of time. And the management is a congregation of spineless slime who don’t have the guts to face the customer.

Jio having kicked them in the nuts with superior service at lower costs, these guys are desperately battling to survive and the customer is their scapegoat. No service, no customer service, no accountability, no responsibility... Soon no You broadband! Would love to see the faces of the spineless slime management on that day