Zoho Assist - Remote Desktop 17+

Remote Access & Support

Zoho Corporation

    • 4.8 • 124 Ratings
    • Free
    • Offers In-App Purchases

Screenshots

Description

Zoho Assist is a reliable remote desktop app that allows you to easily and securely connect to remote PCs from any location at anytime. One of the best aspects of Assist is that it works seamlessly across all major platforms.

Technicians can use Zoho Assist to launch a remote support, screen sharing, or unattended access session to support customers and fix issues in real time.

Key Features

Siri shortcuts: Start sessions, search for and connect to distant machines, and more using voice commands.

iOS widgets: With the iOS widgets feature, you may save your favorite URS device and access it directly from the home screen.

App lock: App lock provides a biometric lock to secure unattended remote support device.

Dark Mode: Choose between dark and bright modes based on your preferences.

Power options at the remote end:
- Log off
- Reboot
- Shut down

Schedule a remote session with a specific time, date, and other details.

Use Assist's text chat option to communicate effectively with your customer during an active remote support session.

Multi-monitor navigation:
Technicians can access and control multiple monitors during a support session.

File transfer:
Send and receive files (up to 5 GB) from technician device to customer device during a remote session.

Session Notes: Take contextual session notes during a session without needing to switch between apps.

Screenshots sync:
Screenshots captured during a session may now be synced up to the cloud.

In-App purchases allow users to subscribe to Zoho Assist which enables these features for them:
-File Transfer
-Send Ctrl+Alt+Del
-Reboot and Reconnect
-Schedule Sessions
-Session Notes

Quick guide:
Install Zoho Assist Technician app.
Install the Zoho Assist customer app on the device you need to connect to.
Initiate a remote support session on your device and then prompt the customer to join the session using the customer app.

Privacy Policy and Terms & Conditions:
-https://www.zoho.com/privacy.html
-https://www.zoho.com/terms.html

What’s New

Version 3.2.17

With this version, we addressed various UI bugs and crash fixes during active remote session.

Ratings and Reviews

4.8 out of 5
124 Ratings

124 Ratings

Sureshklm ,

Zoho Support & App Ecosystem

It’s time that global companies regardless of the industry are they operate in take some time to understand how amazingly Zoho manages “Customer Support” and “App Ecosystem”.

Each customer support call they ensure issues are addressed and closed. For almost every aspect of normal life there is an “app” unless you are into fundamental research.

Zoho should be the first lesson for every CEO and CXO on how to treat a customer and make customers life easy. Great insights can be leaned by students and aspiring tech startups.

Please don’t go and blindly sign up for the Tech Giants without understanding what value Zoho can offer at similar price or lower.

Zoho has changed the definition of customer support and experience

RajaVelu.u ,

very useful for Remote support

Wonderful app with less price. Remote desktop working fine. iOS app is very good

Developer Response ,

Thank you so much for your encouraging words!

AmitArya ,

Slow Software

Guys, it s very very slow while using it, i bought it and i feel like i wasted my money on it. Everytime we need download a new file to use it, let says if i want transfer a file another connected pc then i hve to download another instance and that s quite slow, slowness will break your head and patience.
My suggestion- Please do not waste your money to buy it.

Developer Response ,

Hi,
Please accept our apologies for the inconvenience caused. We request you to please share details of your issue with assist@zohomobile.com. We will resolve your concerns with priority.

App Privacy

The developer, Zoho Corporation, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Contacts

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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