Screenshots

Description

Zoho Assist, a remote desktop app enables you to connect and control a remote computer as if it's right in front of you. Let the remote desktop run on any OS, be part of any network - internal or external, and remain behind either a proxy or a firewall. You don't need to worry. Establish remote access quickly, without any hassle, and troubleshoot on the go.

Here are some noteworthy features:

Provide timely remote assistance to your customers

Invite your customers by sending an SMS or Email invite or share the invitation URL. Once your customers join the session by accepting the invite or clicking the URL you'll be instantly connected to the customer. You will be able to instantly connect to your remote PC or mobile device as soon as they accept the invite or click the URL.

Access unattended remote computers

With the Zoho Assist - Technician app, you can control your customer’s unattended remote computer no matter where you are. That means, you can troubleshoot remote computers without even needing the customer to be in front of it.

Multiple monitor navigation

Navigate between any number of monitors connected to the remote desktop. Active monitor detection is done automatically.

Take instant screenshots

Zoho Assist remote access software captures screenshots instantly with a single tap. Use the images to go through issues and troubleshoot later.

File transfer

Transfer files to and from your iOS device during a remote access session. Send and receive files even to a remote unattended computer.

Always secure

Zoho Assist uses advanced 128 bit and 256 bit AES encryption. All remote support sessions are secure and reliable.

- Start a support session through your iPhone or iPad
- Access unattended computers
- Navigate between multiple monitors
- Simple and intuitive gesture controls
- Guide customers via the in-app live chat
- Perform reboot, safe reboot and ctrl-alt-del on remote windows computers
- SSL, 128-bit Advanced Encryption
- Touchpad/Trackpad: Switch between touchpad and trackpad.
- Wake on LAN: Power on the system remotely when connected to the LAN.
- Power options: With unattended access, use power options such as restart, shutdown, etc. without connecting to the system.
- Deployment options: Invite customers to install and grant access to their system.
- Tools options: Carry out administrative tasks in-app after gaining access to the remote system. The quick launch menu lets you access computer applications of the remote system faster.
- Swap screen: Swap roles with your customer and let them gain access and insights from your system.
- In addition, schedule sessions, view history and add your favorite contacts.

Take it for a spin and let us know what you think!

What’s New

Version 3.1.3

* We have now introduced Power Options, for Linux and Mac computers, which you can access from the Unattended Access tab.
* We have also squashed some bugs and enhanced the performance of the app.

Ratings and Reviews

4.7 out of 5
22 Ratings

22 Ratings

gan~M ,

Best app for remote sessions

Zoho assist made my work more ease especially in this lockdown..Kudos !

Pillai86 ,

good app, but worst unexpected longest down times!

good app, but worst unexpected longest down times!

You are running a business, so please do run it like a business. When you offer freebies for corona downtime remote service, you had to work on scaling services and isolating free services from paid services. This is too much. losses per employee are huge.

is unattended still down?? unattended access was not working especially for the newly added ones.

Developer Response ,

Our apologies for the inconvenience.

Please check now. It should work fine. Feel free to write to us at assist@zohomobile.com for any further clarification.

bhan616 ,

Good

Thanks for the app ...it helped a lot

App Privacy

The developer, Zoho Corporation, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Contacts

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

  • Siri

    Get things done within this app using just your voice.

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