Zoho FSM 4+

Empower field agents on the go

Zoho Corporation

    • 4.4 • 9 Ratings
    • Free

Screenshots

Description

The Zoho FSM Field Agent app enables field technicians and service teams to access, plan, and execute service appointments seamlessly. Unify field teams by connecting all your field operations end-to-end, and maximize productivity. Empower your field teams to provide high quality customer service with a field solution in the palm of their hand. The app provides detailed information on the service request, so agents can plan ahead. Improve first-visit resolution and score better in customer satisfaction.

Stay updated 24/7
Receive automated notifications and reminders of scheduled appointments.
Use the calendar view to peruse through the appointments in a structured way.

Access and update information with just a tap
Gain access to work order details, customer history, and service details so you can go prepared.
Take pictures, and send notes and attachments for future reference right from the work station.
Add/edit Service and Parts from the work station to provide the best service and keep the managers in loop.

Find the customer location
Follow directions and navigate to the customer location.
Create trips to record the route taken and keep managers informed about your travel.

Record availability and progress
Check in to the appointment and keep your teams updated on your progress.
Log work hours, apply for leave, and ensure teams schedule accordingly.

Invoice and Payments
Generate invoices quickly after job completion and share them with the customer.
Allow customers to process payments through secure portals and close deals on the spot.

Service Reports
Update service reports and get customer feedback on the spot. Get the customer's signature right on your device and provide a smooth customer experience from beginning to end.

Location tracking can be enabled by the technician in the app and when enabled, the technician's location will be tracked continuously and shared with the FSM administrator. And continuous use of GPS running in the background can decrease battery life drastically.

What’s New

Version 2.0.8

Added support for PDF Templates.
Providing ZDialer option for calls.
Minor Bug Fixes and UI changes.

Ratings and Reviews

4.4 out of 5
9 Ratings

9 Ratings

Dayan101 ,

A lot of improvement is required

Thanks for the efforts team.
Pros ,
It serve the purpose though there are a lot of improvements are required.

Cons,

- The Mob app interfaces is not that great.
- No options to customise the views

App Privacy

The developer, Zoho Corporation, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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