Ventra

Name: Ventra
Rating: 1 (2 reviews)
Author: Chicago Transit Authority

Viaggi

Solo per iPhone

Gratis

2 valutazioni
Classificazione per età

4+
Anni
Categoria

Viaggi
Sviluppatore

Chicago Transit Authority
Lingua

EN
Inglese
Dimensioni

63,7
MB

iPhone

Ride CTA, Metra & Pace with Ventra: Manage your fares, buy Metra mobile tickets, get arrivals and add your Ventra Card for riding CTA and Pace to iPhone and Apple Wallet. Use transit in and around all of Chicago: It's easy to manage and pay your fare on CTA, Metra and Pace buses and trains with the Ventra app. Find all the features you're used to on the Ventra website and more, including mobile ticketing for Metra trains! With the Ventra app, you can: • Check your balance and available passes in your Ventra Card's transit account. • Instantly load value or passes to your Ventra Card's transit account. • Switch autoload for transit value or passes on and off. • Buy and use Metra mobile tickets to ride any Metra train. • Use transit value you've loaded to buy a Metra ticket. • Get real-time account notifications so you know when it's time to load more fare or buy more tickets. • Get real-time arrival/departure information from CTA, Metra and Pace all in one app—by picking a stop, using favorites or looking at service near where you're standing.

Valutazioni e recensioni

1,0

su 5

2 valutazioni

Terrible
7 nov
Matt91!!
Absolutely terrible experience. The Ventra app repeatedly crashed and displayed error messages while I was trying to purchase a single $20 pass. Since the app never confirmed the purchase, I tried again using different payment methods. The result? I was charged FOUR times ($80) for the same pass!I only needed and used one pass. Three duplicate passes were never used, and I am still waiting for a $60 refund.But the worst part is the customer service. I have sent multiple emails, follow-up reminders and even submitted three separate complaints through their official website, providing screenshots and all the necessary information.Their response? Absolutely NOTHING. Not even an acknowledgment.Charging customers multiple times because of your own app’s technical failures is bad enough. Completely ignoring them when they try to resolve the issue is simply unacceptable.A company providing public transportation services should be able to offer at least a basic level of customer support. Ventra has failed miserably on both counts.I would strongly advise anyone using this app to double-check every transaction. I am still waiting for my $60 refund and, more importantly, for someone at Ventra to actually do their job.
Terrible
7 nov
Matt91!!

Absolutely terrible experience. The Ventra app repeatedly crashed and displayed error messages while I was trying to purchase a single $20 pass. Since the app never confirmed the purchase, I tried again using different payment methods. The result? I was charged FOUR times ($80) for the same pass!I only needed and used one pass. Three duplicate passes were never used, and I am still waiting for a $60 refund.But the worst part is the customer service. I have sent multiple emails, follow-up reminders and even submitted three separate complaints through their official website, providing screenshots and all the necessary information.Their response? Absolutely NOTHING. Not even an acknowledgment.Charging customers multiple times because of your own app’s technical failures is bad enough. Completely ignoring them when they try to resolve the issue is simply unacceptable.A company providing public transportation services should be able to offer at least a basic level of customer support. Ventra has failed miserably on both counts.I would strongly advise anyone using this app to double-check every transaction. I am still waiting for my $60 refund and, more importantly, for someone at Ventra to actually do their job.
No support
29 set
Patty_G_Italy
Locked out of the app because I don’t remember my credentials … requested a reset and after an hour still no response !!!!!
No support
29 set
Patty_G_Italy

Locked out of the app because I don’t remember my credentials … requested a reset and after an hour still no response !!!!!

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Versione 2.2.17 13 ott

Dati collegati a te

I seguenti dati possono essere raccolti e collegati alla tua identità:
- Acquisti
- Informazioni finanziarie
- Posizione
- Informazioni di contatto
- Cronologia delle ricerche
- Identificativi
Dati non collegati a te

I seguenti dati possono essere raccolti ma non vengono collegati alla tua identità:
- Dati sull’utilizzo
- Diagnosi

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Accessibilità

Informazioni

Dimensioni: 63,7 MB
Categoria: Viaggi
Compatibilità: Richiede iOS 13.0 o versioni successive.

iPhone
Richiede iOS 13.0 o versioni successive.

iPod touch
Richiede iOS 13.0 o versioni successive.

Apple Vision
Richiede visionOS 1.0 o versioni successive.
Lingue: Inglese
Età: 4+

4+

Scopri di più
Fornitore: Chicago Transit Authority

Chicago Transit Authority si identificata come operatore commerciale per questa app e ha confermato che il prodotto o il servizio è conforme alla legge dell’Unione europea.

Numero DUNS
005532205

Indirizzo
567 W Lake Street
Chicago Illinois 60661
Stati Uniti

Numero di telefono
+1 3128881761

Email
ventraappowner@transitchicago.com

Sito web sviluppatore

Informativa sulla privacy

Supporta

Wallet

Il modo migliore per avere tutti i biglietti a portata di mano.

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Ventra

Valutazioni e recensioni

Terrible

No support

Novità

Privacy dell’app

Dati collegati a te

Dati non collegati a te

Accessibilità

Informazioni

Supporta

Wallet

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