I selected the delivery cause it was for free and I was not able to go to pick up my order. So it was “pick up” option selected by default and I changed it to “deliver”. Don’t know why but my delivery option was modified.I realized when on the app it appeared: pick up your order.I contacted the customer service and a guy named Vin told me it’s a good idea to double check before completing the order.And, without trying to solve in any way my issue, concluded the chat. I insisted and he just kept saying he couldn’t do anything.And left the chat again.I even asked if by making a second order from the place, the courier could pick up both of them.Didn’t get any response for 3 hours!!! I have an exam tomorrow and I’m studying. I had to go by myself to pick it up cause they were not helping and not responding.I got a message after i picked the order up only. This is not a service, this is a scam, a joke.Paula literally said that she saw my order was completed so she assumed I went to picked it up and immediately after that I could go ahead and making a second order but the courier would have picked both the orders up if he/she would have been willing to. 3 hours later and after I went to pick it up by myself to avoid loosing money.No assistance, no help, no professionalism. But I have a fault: I didn’t read the reviews about this app. Seriously never happened anything like that to me ever with any other delivery application.

If I could give 0 stars to this app, that would be amazing! It is the second time that I order from them and the food arrives cold, with large delay because they don’t care we are paying for the delivery service, they need to make more money, so they take more orders at the same time…. I waited for almost an hours for a pizza, that arrived cold and obviously not eatable and the answer of the “costumer care specialist” was “We will refound you with a part of the bill”. NEVER gonna use this app again!

Lasciate perdere Bolt almeno per quanto riguarda la Lettonia non ho ricevuto l’ordine e mi Hanno messo -12€ sul bilancio ho contattato l’assistenza ma come se non avessi parlato con nessuno. In pratica se il deliveryman decide di tenersi il tuo ordine lui lo mangia e tu lo paghi e ti rispondono pure che non possono farci niente. Esperienza bruttissima anche perché mi hanno fatto aspettare 1 ora e mezza per un kebab che non sarebbe mai arrivato.

The driver did not found the house (address was the one we used to found it so it was right) they charged us for the food and we never got it, we called the assistance and after they heard the problem they HANG UP ON ME, i’m still waiting for a reply in chat. Please avoid this app, it’s a scam, for my order it was not possible to pay cash either. Bad treatment and bad services, worst delivery app i ever used.