The concerns raised by other users are absolutely true.I had the same experience. The membership cancellation process is extremely unclear, and after requesting cancellation I never received any confirmation email, leaving me with no certainty that my subscription had actually been cancelled.The company’s response here on the App Store does not reflect my experience. They say the process is clear, but in practice it is anything but. A cancellation process should be simple, transparent and provide immediate confirmation to the customer.This approach gives the impression of a deliberately confusing system that makes it difficult for users to feel confident they have successfully cancelled before the automatic renewal. I find this unacceptable and very unfair to customers.I would not recommend this service to anyone.
Hi there, We understand your concerns and appreciate your feedback. The subscription terms, including the 7-day trial and the auto-renewal process, are proclaimed during the purchase process and included in the confirmation email sent to all customers. These details are provided to ensure transparency and clarity regarding the services offered. Subscription management (including cancellation) is handled through your account on our website, since payments are processed via our secure web platform rather than directly through the App Store. The option to cancel is available inside your account settings under the subscription section. If you have any remaining concerns or additional questions, please feel free to reach out to our Support Team via email at hello@newmindstart.com or via WhatsApp at https://wa.me/19292351304. Best regards, Customer Support Team at NewMindStart